Business Process Specialist

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. 

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description

Primary Function of Position:

The Business Process Specialist will be responsible for improving the business processes and providing operations and system support to the Europe & World Wide Indirect Service business unit. This includes identifying, analyzing, testing, and developing new business system solutions in different business applications. Working with process owners and end users to identify continuous improvement opportunities and develop solutions to support process effectiveness and efficiencies.  Individual will also be responsible for representing department on assigned projects throughout their respective lifecycles.

Roles and Responsibilities:

This position has responsibility and authority to:

• Leverage a strong understanding of Service business processes and business systems to design, optimize, and implement business processes that drive efficiency and innovation
• Analyze end users’ needs and requests and identify/recommend solutions using system standards and best practices
• Analyze production issues to determine root cause and provide recommendations to the IT development team
• Provide operational support to Service end users for daily functional responsibilities.
• Provide operational support to maintain master data (customer, price & material master)
• Maintain system tables and configurations
• Partner with IT and other cross-functional teams to resolve system issues and to define/develop future business requirements for any new system enhancement or process.
• Monitor, track, resolve, and escalate (as appropriate) system/application issues reported by users
• Evaluate metrics and processes to recommend productivity and efficiency improvements/enhancements while maintaining quality.
• Create and develop user requirements, functional specifications, and test plans.
• Conduct integration and user acceptance testing and provide guidance on new process
• Create and maintain training documentation for business processes.
• Provide operational and business system training to end users.
• Document and maintain standard operating procedures and associated reference documentation for key processes. 
• Document and implement best practices for business processes.

Qualifications

Required Knowledge, Skills, and Experience:

• Minimum of a bachelor’s degree
• 5+ years relevant work experience in Service environment preferred
• 2+ years of experience working in in a Service related function in medical device company preferred
• Proficient understanding of CRM & ERP business systems (Salesforce, SAP etc.)
• Proficient understanding of AI solutions – including AI Agents and automation toolsv(Automation Anywhere, UiPath etc.)
• Proficient understanding of process mining applications (MIMICA, AA Process Discovery, etc.)
• Experience working with EDI and Business Analysis/Reporting tools (SAP BI, Tableau, etc.) are preferred
• Proficient in all Microsoft Office applications.
• Ability to work independently, multitask, and prioritize duties
• Must be capable to work effectively in cross-functional project teams
• Strong understanding of Sales, Finance, Manufacturing, Logistics, Quality, and Regulatory business processes
• Strong attention to detail and organizational skills required
• Effective analytical, troubleshooting, and problem-solving skills required
• Strong oral and written communication skills, as well as strong interpersonal skills
• Fluent in English

#Li-hybrid 

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.