Associate Manager, Integrations Strategy & Operations

About the Team

The Partner Integrations Strategy & Operations team builds and scales the systems, workflows, and partner experiences that power DoorDash’s integrated provider ecosystem. We work across Product, Support, Engineering, and Merchant S&O to improve operational performance, strengthen the Developer Platform, and deliver best-in-class experiences for providers across Marketplace, Drive, and New Verticals. Our mission is to reduce friction across the integration lifecycle, drive adoption of automation and AI, and ensure providers have the tools and support they need to operate effectively on DoorDash.

About the Role

As an Associate Manager on the Partner Integrations Strategy & Operations team, you will play a pivotal role in shaping the AI-driven future of our integrated experience. You’ll own key initiatives tied to team KRs, using strong analytical and AI fluency to transform provider signals into product, tooling, and workflow improvements that reduce support dependency and elevate the end-to-end integrations journey. You will drive adoption and performance of our AI systems, define and track impact metrics, and lead deep dives on pain points to identify opportunities for improvement. Working cross-functionally with Product, Support, Integrations, and Technical Account Managers, you will translate complex insights into actionable strategies, influence roadmap decisions, and strengthen our Developer Platform and Px support experiences. This is a highly strategic, data-driven role that requires strong judgment, problem-solving, and the ability to operate independently in a fast-moving environment.

You will report to the Manager of Partner Integrations in our Merchant Strategy & Operations organization. We expect this role to be hybrid with some time in-office.

You’re excited about this opportunity because you will…

• Drive AI strategy and adoption across the DoorDash ecosystem, ensuring providers increasingly rely on automated guidance rather than Support or TAMs.
• Define, track, and evolve AI quality metrics, including accuracy, actionability, drift, and deflection, and own the feedback loops that continuously improve our models.
• Conduct deep dives on partner pain signals to surface root causes and inform product and operational roadmaps.
• Partner with Product and Engineering to launch and refine actionability for top  issues and expand self-serve resolution pathways.
• Shape the Developer Portal support experience, collaborating with Design and Product to improve clarity, workflow UI, and overall provider support outcomes.
• Translate complex issues into clear data stories, hypotheses, and recommendations, driving alignment across Support, Integrations, and Product.
• Build dashboards, tracking mechanisms, and structured analyses that reveal insights and guide decision-making.

We’re excited about you because…

• You are AI-fluent  – You are comfortable evaluating model behavior, identifying drift, and shaping data inputs and enrichment strategies.
• You’re detail-oriented – You are process driven & highly organized, with a passion for capturing all details in a way that is understandable to both business and tech stakeholders.
• You are a strong critical thinker  – You can break down ambiguous problems and connect qualitative and quantitative signals.
• You’re a strong communicator – You can take on complex, technical projects and clearly communicate progress towards delivery, voicing challenges and a path to resolution along the way.
• You’re a self starter – You have a bias for action and are able to thrive in a fast-paced, constantly changing work environment.
• You have strong data skills (SQL, Sheets/Excel) – You can build reliable dashboards, and ensure metric accuracy.
• You’re technically savvy – You are not afraid of engineering terms and are able to fight through the technical jargon to translate concepts to a functional understanding.
• You’re a relationship builder – You can influence and motivate people at all levels across a variety of job functions, both internally & externally
• You're comfortable leveraging AI tools to improve productivity, decision-making, and problem-solving. You should be actively exploring and applying AI in your day-to-day work, bringing a beginner’s mindset and curiosity as you continuously learn and adapt alongside evolving technology.

Qualifications

• 4-6 years of experience 
• Experience with AI systems, LLM outputs, and quality evaluation
• Strong track record of internal stakeholder management
• Demonstrated understanding for translating technical concepts to business solutions 
• Proven success of creating and/or implementation of new strategy 
• Comfortable manipulating data (Excel/Sheets and SQL required) 
• Excellent written and verbal communication skills
• Bachelor’s degree required

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$105,400—$155,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.