Customer Service Representative

Job Title

Customer Service Representative

Job Description

You are responsible for:

• Coordinates and ensures the creation of manual sales orders and monitor automated ones across multiple channels, including return flow, ensuring comprehensive oversight of the entire sales order process.

• Addresses non-touchless and one-time-right flows to guarantee fulfillment of these orders, focusing on swiftly resolving root causes to enhance overall efficiency.

• Monitors regularly on order receipts and status, providing transparent and up-to-date information on sales activities to support informed decision-making.

• Guides the execution of the administrative flow of all types of sales orders, from intake to recognition, ensuring smooth and efficient processing and maintaining operational continuity.

• Monitors the sales order flow closely, emphasizing exception management and promptly addressing any issues that arise to maintain seamless operations and operations integrity.

• Engages with internal departments to resolve issues and seek clarifications, contributing to the maintenance of clean and accurate sales order records, and fostering effective interdepartmental collaboration.

• Ensures smooth handling of requests in accordance with established procedures, including creating approved product return orders, managing credits and debits, and processing free-of-charge transactions, ensuring precise and timely execution.

• Communicates proactively with internal departments to prevent escalations and ensure timely resolution of issues, leveraging knowledge of order management procedures and logistics processes.

To succeed in this role, you should have the following skills and experience:

• Minimum 2 years of experience with Vocational Education in areas such as Order Management, Logistics, Process Improvement, Business Administration or equivalent OR no prior experience with Bachelor's Degree.

• High School Diploma, Vocational Education/ Bachelor's Degree in Business Administration, Supply Chain, Operations or equivalent.

• Excellent PC skills (e.g. experience with Microsoft Windows and Office software applications)

• Experience in Lean, daily management or equivalent required

• Prior experience as back office, back order processing, planner is preferred

• Process and continuous improvement mindset.

• Certified LEAN Advanced or equivalent.

• Self-motivated individual with the ability to take ownership and multitask in a fast paced and challenging environment.

How we work togetherWe believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.• Learn more about our business.• Discover our rich and exciting history.• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.