HuronOracle EPM Support Specialist
Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
We are seeking Oracle EPM specialists who can combine technical expertise with a client-first mindset to deliver exceptional managed services for our Oracle EPM Cloud clients. This position requires providing support to the managed services team, addressing client concerns, and ensuring the delivery of exceptional quality service. The ideal candidate should possess a strong understanding of Oracle EPM Planning and Budgeting technical aspects, demonstrate strong problem-solving abilities, and exhibit commitment to customer satisfaction.
Your Role: A Technical Expert Driving Client Success
As a member of our Belfast-based service delivery team, you will go beyond basic troubleshooting to become a trusted advisor on Oracle EPM optimization and continuous improvement. Responsibilities may include:
- Assisting in the day-to-day operations of managed services, ensuring timely resolution of client issues
- Providing support to the Oracle managed services team, including troubleshooting and problem resolution.
- Maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
- Monitor service performance metrics and assist in implementing strategies for continuous improvement.
- Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
- Stay up to date with the latest Oracle updates and industry trends to provide informed support to clients.
- Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
- Prepare and present regular reports on service performance and client satisfaction to senior team members.
The Profile We're Looking For: Client -Focused Oracle EPM Specialists
We are looking for candidates who combine technical expertise with a passion for client success. Required background includes:
- Minimum 6 years of experience in Oracle Support Services or similar roles.
- Proven expertise in Oracle EPM, to include hands-on experience with incidents and service requests, as well as configuration changes and enhancements specifically related to Enterprise Planning & Budgeting (EPBCS) and Profitability and Cost Management (PCM) is essential. Experience related tp GCCS and ARC are preferred.
- A solid understanding of the broader Oracle EPM modules to ensure effective integration and support, with at least one certification (Level 2 Support).
- Experience with data modeling, data warehousing, and ETL processes to support reporting and analytical requirements.
- Understanding of US and Canada consolidation functions.
- Knowledge f ITIL or other service management frameworks.
- Strong problem-solving ability, excellent communication, and a customer-focused mindset is essential.
Equal Opportunity & Compliance
Huron is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace. All employment decisions are made without regard to race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or any other legally protected status.
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Position Level
Senior Associate
Country
United Kingdom