IT Engineer (Global IT)

Skopje, hybrid

_DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

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**JOB PURPOSE**

_This role is part of our Holding team based in Macedonia. Our modern office is home to a diverse and talented team of over 100 professionals across various disciplines, including experts in Technology, Data, Motion Design, Marketing, and SRE.Our team is the driving force behind DEPT® composed of individuals who thrive on sales, business development, and fostering new opportunities. As part of our team, you'll be immersed in a diverse environment, collaborating with experts in Sales, Operations, Finance, Hospitality, Recruitment, People, and Marketing. We're the backbone of DEPT®, ensuring seamless operations and empowering Depsters to reach new heights. If you're hungry for success, eager to fuel business growth, and ready to embark on exciting ventures, join us! Together, we focus on delivering cutting-edge solutions for some of the world’s leading brands, such as Meta, TikTok, eBay, Netflix, Logitech, Philips, and more, while fostering an environment of global collaboration and innovation._

In this role, your primary focus will be collaborating with various business functions to support the technical aspects of our strategic projects as part of the Global IT team, including leveraging AI tools and technologies to optimize solutions and processes. You will work closely with stakeholders across the organization to translate business needs into effective technical solutions, ensuring successful delivery and alignment with our global initiatives. In addition to your project responsibilities, you will manage related IT support requests, helping to provide a seamless and efficient technology experience for colleagues. We are committed to supporting both your professional and personal development through comprehensive technical training, while also fostering strong interpersonal and soft skills to help you build a well-rounded career at DEPT®. You will also contribute to maintaining and enhancing our internal infrastructure, while delivering high-quality remote support across the organization. If you enjoy working at the intersection of business and technology, solving technical challenges, and optimizing IT processes in a dynamic environment, including exploring and implementing AI-driven improvements, we’d love to hear from you.

WHAT YOU’LL DO:

• Play an active role in the Global Support process.
• Contribute to project coordination, resource allocation, and ensuring timely, within-budget project delivery.
• Collaborate with the Global IT team to localize global initiatives, oversee system development, and integrate new solutions with existing infrastructure.
• Analyze and enhance IT processes and applications for future enablement, standardization, and improve the digital workplace ecosystem through workflow improvements, system integrations, platform reliability, and integration of AI-powered solutions for predictive support, automated incident resolution, and intelligent self-service tools.
• Support governance, compliance, and access management frameworks across key platforms such as Atlassian, Asana,  Okta, Google Workspace, Keeper, Slack, and other core systems (with appropriate training).
• Enable seamless employee and client lifecycle processes through structured onboarding and off-boarding workflows, ensuring security and compliance standards are met.
• Conduct structured system audits and controls in partnership with Product Owners to maintain data integrity, security, and operational excellence.

WHAT YOU BRING:

• Minimum of 3 years of experience in IT engineering and supporting roles.
• Strong knowledge of IT software, hardware, networking, and infrastructure concepts.
• Experience with SaaS platforms (Okta, Google Workspace, O365, Slack, JAMF & Intune, Asana, Atlassian is a plus).
• Familiarity with AI-driven IT operations (AIOps) tools or concepts for automation, proactive issue resolution, process optimization, and scripting is a plus, including experience with AI-powered tools for IT support, such as intelligent routing, knowledge management, or chatbot implementation.
• Any basic development skills (e.g., scripting languages like Python, PowerShell, or Bash) for automation and system management tasks is a plus.
• Ability to analyze and optimize IT processes, implementing solutions for efficiency (including leveraging AI/automation where applicable).
• Strong problem-solving and analytical skills in fast-paced environments.
• Ability to adapt to rapidly changing technologies and environments.
• Ability to document technical processes and create user-friendly guides.
• Highly self-motivated with excellent communication and interpersonal skills for teamwork.
• Working proficiency in English.
• Excellent verbal and written communication skills including hosting meetings and presentations.

WE OFFER

• Transparent career development and pay;
• A flexible, hybrid working policy (5 days in the office per month).
• A rewarding, supportive and healthy company culture.
• Supplemental and additional health insurance;
• Referral bonus program.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, and Sportmaster program;
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.