General Manager, Management Consulting - US-Based

Job Summary:

As General Manager, Management Consulting, you will be responsible for building and scaling a new, high-impact business line. This senior leadership role requires a rare combination of strategic vision, commercial acumen, and hands-on execution. You will be accountable for defining and executing the overall Management Consulting strategy, leading the effort to identify market opportunities, define a compelling value proposition, and build the operational foundation needed to launch and grow a high-performing Management Consulting offering from the ground up.

In this role, you will be expected to navigate the dynamics of a fast-paced, matrixed organization, while ensuring executive alignment, securing stakeholder buy-in, and rallying cross-functional teams around a shared set of goals. Your ability to clearly communicate your vision, define a go-to-market strategy, and lead through ambiguity will be critical to building momentum and achieving lasting impact.

This role is both strategic and executional. You’ll play a direct role in shaping client solutions, engaging with both new and existing clients, and partnering closely with Sales, Marketing, Finance, Talent Operations, and Delivery to ensure the offering is scalable, profitable, and aligned with client needs.

The ideal candidate brings deep consulting expertise, a proven track record of launching or scaling services, and the humility to lead by doing. If you’re energized by the opportunity to build something from the ground up and are committed to delivering lasting client impact, this is a unique opportunity to help shape the next chapter of Toptal’s growth.

This is a remote position. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

Your primary objective will be to ensure the success of the business, measured by revenue growth, pipeline health, and gross margin. As the single accountable owner for the business P&L, you will work to optimize supply and demand for the business, and balance driving the top line while achieving operational efficiency. You will work closely with Executive and Senior Leadership to ensure the business is aligned with the broader growth goals of Toptal, and represents the Toptal brand in every aspect.

As you build your business strategy, you will analyze market and industry opportunities and identify those with highest potential. Following an agile approach, you will build and test new offerings with clients, using initial client feedback to quickly achieve product-market fit. Working closely with Marketing and Talent Operations, you will lead the creation of an execution plan to ensure the right talent and/or solutions are identified and available to deliver on demand to Toptal clients.

Critical for success is your ability to work both on the front-lines with clients, guiding them as a trusted business partner through their business challenges, and internally at Toptal where you will work cross-functionally with teams such as Marketing, Legal, Finance, and Sales. Additionally, you will establish robust analytics and feedback loops to continuously iterate on your initial strategy, ensuring constant refinement and improvement.

This highly visible position demands a leader with exceptional communication skills, an entrepreneurial spirit, and an unwavering commitment to driving growth. If you are passionate about launching new ventures and transforming them into substantial revenue opportunities, we encourage you to join our team and be at the forefront of Toptal’s continued success.

In the first week, expect to:

·        Onboard and integrate into Toptal.

·        Learn Toptal’s business model, our value proposition, and our story.

·        Shadow critical teams throughout the organization to learn Toptal’s core operations and capabilities.

In the first month, expect to:

·        Understand our go-to-market model across SMB and Enterprise, and be able to articulate Toptal’s capabilities and differentiators.

·        Conduct market and industry research, identifying opportunities and form your hypothesis for business positioning.

·        Partner closely with Marketing to research and validate the market opportunity and ability to fulfill the demand.

·        Work with the initial team to guide and build your GTM strategy and offerings, iterating on the strategy through feedback from direct client calls and meetings, while exercising discretion and independent judgment.

In the first three months, expect to:

·        Partner with Marketing and Talent Operations to develop a robust launch strategy, ensuring all aspects follow Toptal’s launch playbook and best practices.

·        Start executing your GTM strategy leveraging internal cross-functional support from Legal, Finance, and others.

·        Work with Sales Leadership to work collaboratively with account teams during both client pursuits and delivery.

In the first six months, expect to:

·        Have executed the first stages of your GTM strategy and shown material growth in gross revenue and pipeline volume.

·        Become deeply embedded in the Integrated Customer Framework for both SMB and Enterprise clients, participating in account planning exercises and industry events.

In the first year, expect to:

·        Have broadened Toptal’s reach into key industry and subsectors.

·        Continue scaling the infrastructure required for execution, including the optimization of people, processes, and systems.

·        Be able to look back on consecutive quarters of growth, having achieved product-market fit and successfully realized your core business and sales KPIs.

Qualifications and Job Requirements:

·        Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.

·        10+ years of demonstrated experience driving and managing a business with a strong understanding of business operations and management principles.

·        3+ years managing a business specifically with P&L ownership.

·        Must be deeply connected within the HLS industry, with an established, active network of relevant and influential stakeholders.

·        Experience working in a professional services organization, driving business growth.

·        Demonstrated success in, or entrepreneurial experience that is commensurate to, building and launching a new business or product offering from scratch.

·        Experience at a technology or hyper-growth company is strongly preferred.

·        Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) is preferred but not required.

·        Leadership experience, including responsibility for business results in a fast-paced, multi-function environment.

·        Refined relationship development & leadership skills with a proven track record of success in building credibility across all levels of an organization. You can develop positive relationships across the business to partner on key initiatives and gain consensus on processes and strategies.

·        Experience with marketing technology and automation, including familiarity with marketing platforms, CRMs, and other technologies.

·        Experience establishing high-impact, revenue-generating commercial relationships.

·        Confidence in your analysis abilities, with proven success in delivering results in ambiguous and sophisticated project efforts.

·        Strong commercial acumen, informing all priorities and decisions with a keen understanding of market needs and business goals.

·        Strong command over a P&L and financial metrics.

·        Must have excellent written and oral communication skills. Good communication is at the core of everything we do, and you must be a strong communicator able to work with a wide range of stakeholders from senior executives to individual contributors.

·        Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.

·        Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.

·        Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.

·        Quality. You take pride in everything you deliver as a reflection of yourself.

·        Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.

·        You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

Essential Job Functions

·        Regularly and reliably attend scheduled virtual team meetings on camera.

·        Work independently with minimal supervision.

·        Use all required digital collaboration tools.

·        Prioritize and self-manage workflows and deadlines.

US FLSA Classification: Full-Time/Exempt