Associate - Product Operations

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

We are looking for a Product Operations Associate who has a fully rounded knowledge of media exposure data, measurement, and associated technologies. In addition, a successful candidate will have strong attention to detail, an affinity for increasing efficiency using standardized and scalable workflows, an insatiable appetite to learn, and an eagerness to join a growing team. This role is uniquely positioned at the intersection of media, technology, and data operations; you will have the opportunity to learn about how marketing technologies converge in the rapidly changing healthcare space.

What You'll Do

• Crossix Implementation & Ongoing Monitoring
• Impact successful media measurement solutions for customers through ownership of operational set up and ongoing monitoring tasks
• Configure media inputs to support campaign set up. Create and distribute digital media and website tags
• QA media inputs before and throughout campaign launch, ensuring necessary information is complete and accurate
• Monitor the delivery, ingestion, and data quality for media exposure data from different partners
• Troubleshoot issues with exposure data directly with media agencies and media owners
• Support customer success by suggesting process improvement, innovation, and efficiency across Crossix operations
• Stakeholder Collaboration & Support
• Provide pre- and post-implementation support to internal and external stakeholders including agency partners, publishers, and internal cross-functional teams
• Join kick-off calls and ad hoc calls with clients to understand advertising specifications and discuss custom or complex set ups
• Support technical inquiries and requests from Client Services to bridge the gap between technical operations and account management

Requirements

• 2+ years of experience working at a media agency or publisher in an operational role
• Experience working with or in ad operations, digital media analytics, or project management
• Advanced Microsoft Excel skills (pivot tables, VLOOKUPs, etc.)
• Experience supporting media campaign setup, including data operations and tag management
• Exceptional attention to detail with strong critical thinking skills
• Experience working with external partners coordinating across teams
• Strong communication skills, as well as an affinity for explaining complexity through process flows and operational workflows while documenting changes
• Ability to multitask with effective resolution management in a fast-paced, growing environment

Nice to Have

• Familiarity with various tag management platforms, such as Google Tag Manager
• Familiarity with log-level exposure data across media channels
• Programmatic DSP or Google Campaign Manager experience
• Interest in the Media industry and big data operations
• Experience building monitoring capabilities using BI tools like Sigma

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $66,500 - $80,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

#LI-Associate

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.