Executive Engagement Principal Program Manager

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

About the Role

We are seeking a strategic and results-oriented Executive Engagement Principal Program Manager to design, manage, and scale Cloudflare’s executive engagement strategy, specifically focused on defining and managing the customer-facing Executive Sponsorship Program. This role is central to strengthening our relationships with key executive stakeholders and ensuring a unified and high-impact approach across all customer-facing teams. The ideal candidate will be a skilled program developer, familiar with the customer journey, and capable of bridging customer insights with internal strategy. This role reports to the Manager, Executive Engagements Programs under Revenue Operations.

Key Responsibilities

Executive Engagement Strategy and Framework

• Develop and manage the Executive Customer Engagement Journey Framework: Design and iterate on a standardized, scalable framework that defines the stages, activities, and success metrics for different types of executive sponsorship within customer interactions. Incorporate this framework into ready-to-use sales playbooks and other internal actionable resources. 
• Establish best practices and governance: Define clear roles, responsibilities, and operational processes for executive sponsorship engagements across Sales, Marketing, and Executive Operations teams.
• Strategic Bridge: Be a strategic bridge across existing customer programs to bring visibility to all touchpoints in the customer journey and build out best practice guides on how to leverage existing and net new executive customer-facing programs at different points in the customer journey. 
• Project Management: Own the end-to-end operational execution of key executive engagement projects in the GTM organization, ensuring high quality, consistency, and measurable impact.

Advisory and Consultative Services

• Sales Team Consultation: Provide advisory services to frontline and leadership Sales teams on executive account strategy, executive meeting preparation, and effective relationship management, focusing on aligning our value proposition with executive priorities.
• Executive and Executive Operations Consultation: Partner with our Executive team and their operations teams to optimize and scale their involvement in customer engagements, through projects and programs focused on accelerating time to value.

 

Insight Synthesis and Dissemination

• Bring Visibility to Learnings: Uncover opportunities for feedback loops to surface critical insights, pain points, trends, and strategic interests surfaced during executive engagements.
• Reporting and Analysis: Track the impact and effectiveness of the engagement framework, providing regular reporting on key metrics and making data-driven recommendations for continuous improvement.

Compensation

• Compensation may be adjusted depending on work location.
• For New York City, New Jersey, Washington, Washington DC, and California (excluding Bay Area) based hires: Estimated annual salary of $158,000 - 218,000
• For Bay Area-based hires: Estimated annual salary of $166,00 - 229,000
• Equity- The role is eligible to participate in Cloudflare's equity plan.

Qualifications

Required

• 7+ years of experience in Program Management, Strategic Consulting, Sales Operations, Sales, Customer Success or a related field, with a focus on high-touch customer or executive-level programs.
• Proven experience in building and scaling strategic frameworks or programs in an enterprise environment.
• Exceptional consultative and advisory skills with the ability to influence and guide executive and sales audiences.
• Strong analytical skills with the ability to synthesize complex qualitative and quantitative data into clear, actionable insights and executive-ready reports.
• Excellent written and verbal communication skills, including experience presenting to senior leadership.

Preferred

• Experience working directly with Sales or Customer Success organizations and/or Executive Operations teams.
• MBA or Graduate degree
• Strong familiarity with CRM tools (e.g., Salesforce) and project/program management software (e.g. Asana)
• Familiarity with Data Analytics tools

 

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.