Associate, Fraud Insights Operations

About the Team

Associates work at the forefront of emerging fraud trends on the DoorDash platform. They operate at the lowest level of detail to recognize root causes of various methods and behavioral patterns which incur financial loss or reputational risk to the company. The insights from this work fuel conversations and action plans geared toward the detection, containment and prevention of fraud. This role will support an AI prompting initiative aimed at advancing fraud analysis and decision support through innovative use of artificial intelligence. The scope of work may expand as business and AI capabilities evolve.

About the Role

The Associate, Fraud Insights Operations analyzes significant fraud trends and new vectors. They collaborate with Strategy & Operations to understand fraud mechanisms, identify necessary long-term solutions, and implement interim containment measures while awaiting more comprehensive resolutions. This role also supports internal partners by providing data for various initiatives and helping them adapt to evolving fraud strategies.

We partner with many key stakeholders, including Strategy & Operations, to find new ways to combat fraudulent behavioral patterns. Long term solutions can take time and resources. VIPR finds and delivers containment solutions in the interim. 

At DoorDash, we believe in fostering a culture of meaningful connection, collaboration, and professional growth through in-office interactions. This position requires an in-office presence at the DoorDash corporate office in Tempe and the employee must live within a commutable 50 miles from the office. In-office days are determined by the business and can change based on business needs. The VIPR team operates Monday - Friday. In-office days are: first and third Thursdays of the month

You’re excited about this opportunity because you will…

• Training and Development: You will have the opportunity to receive training in root cause analysis and SQL functions.
• Subject Matter Expertise: You understand fraud, how it pertains to the DoorDash ecosystem and recognize, or seek to find new and uncommon fraud tactics. 
• Data Analysis and Interpretation: You know how to make data-driven decisions by gathering, analyzing, and interpreting data to provide insights and recommendations for business decisions that address large fraud trends. This requires a familiarity with various tools and technologies, including the creation of workbooks, scripting spreadsheet functions, and at minimum a basic understanding of SQL.
• Root Cause Analysis: You have a passion for catching important details that could cause problems later, operate at the lowest level of detail with a keen eye to understand and address problems at their foundation, and differentiate between patching and fixing problems.
• Project Management: You operate autonomously to own projects of medium complexity from start to finish, partnering with stakeholders to drive outcomes. These projects often impact processes, technology roadmaps, and other internal initiatives. You recognize risks and have a calculated bias for action. 
• Collaboration and Communication: Project oversight requires constant collaboration with cross-functional teams to understand business requirements and the impact of our work. You enjoy collaborating closely with teammates, sharing knowledge, and contributing to initiatives that improve fraud detection and response. You make room at the table and engage with key stakeholders at every level to understand both micro and macro level issues. 
• Continuous Improvement: Deliver high-quality insights to combat fraud, take accountability for your actions, own the outcomes, contribute to a positive team culture, and celebrate wins!
• AI Prompting & Decision Support: You are comfortable providing clear inputs and direction to AI tools to support analysis and decision-making. You use thoughtful prompts to explore problems, test ideas, and surface considerations that help inform next steps while applying human judgment to outcomes.

We're excited about you because…

• 3+ years experience in fraud, finance, or other professional operations environment as an individual contributor or similar 
• Proficient in SQL, with the ability to independently write, modify, and execute queries from scratch on a daily basis (e.g., joins, aggregations, subqueries) to support fraud investigations.
• Google suite intermediate proficiency (sheets, docs, gmail, calendar)
• Organized and able to work independently with minimum supervision while owning projects
• Highly motivated by complex problems with a strong eye for detail and a knack for creative solutions
• Strong professional presence and communication skills, with the ability to clearly articulate findings, recommendations, and risks to partners at all levels.
• Ability to ask challenging questions professionally and collaboratively to uncover insights, clarify assumptions, and drive effective solutions.
• You can give effective instructions to AI tools to improve clarity and efficiency in your work, refining inputs and applying outputs critically to support operational goals.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.