Sr. Specialist II, Cloud Platforms & Operations

Job Description:

The Sr. Specialist II, Cloud Platforms & Operations is responsible for leading enterprise-scale cloud infrastructure operations, with an emphasis on system reliability, automation, performance, and security. This senior-level position manages cloud service delivery, monitors and improves infrastructure efficiency, and ensures alignment with DevOps and Site Reliability Engineering (SRE) practices. Acts as a key contributor to the design, implementation, and optimization of cloud-based systems, partnering across IT, DevOps, security, and application delivery teams to enable high availability, scalability, and operational excellence across hybrid and cloud-native environments.

• Oversee performance, monitoring, emergency response, and capacity planning for enterprise cloud infrastructure across development, staging, and production environments.
• Drive automation and standardization of infrastructure provisioning, deployment pipelines, and self-healing systems using Infrastructure-as-Code and DevOps tools.
• Collaborate with operations, security, and DevOps teams to identify and resolve performance issues, enforce best practices, and improve overall operational maturity.
• Apply SRE principles to maintain service-level objectives (SLOs) and ensure reliability, observability, and fast incident resolution for cloud-hosted platforms.
• Continuously assess and improve cloud KPIs, SLAs, and performance metrics to ensure transparency, uptime, and alignment with business goals.
• Manage complex infrastructure tasks and projects, ensuring high security, compliance, and performance standards across public and hybrid cloud ecosystems.
• Perform post-incident reviews and root cause analyses to implement long-term fixes and continuous improvements to system resilience.
• Contribute to architectural decisions related to cloud infrastructure, networking, and security for highly available, scalable, and secure services.
• Provide technical guidance, mentorship, and leadership to junior cloud engineers and cross-functional stakeholders.
• Perform other duties that support the overall objective of the position.

Education Required:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical discipline.
• Or, any combination of education and experience which would provide the required qualifications for the position.

Experience Required:

• 6–7 years of hands-on experience in cloud infrastructure engineering, operations, or architecture roles.
• Deep experience deploying and managing services in public cloud environments such as AWS, Azure, or GCP.
• Strong background in high-availability system operations in complex, 24x7x365 enterprise environments.
• Proven experience with Windows Server administration, Linux systems, and hybrid infrastructure environments.
• Demonstrated experience with infrastructure automation, performance optimization, and security compliance in the cloud.

License/Certification Strongly Preferred:

• AWS Certified Solutions Architect – Professional or AWS DevOps Engineer – Professional (or equivalent certification from Azure or GCP).
• CCNP or CCIE certification preferred, or equivalent experience in network design and security.

Knowledge, Skills & Abilities:

• Knowledge of: Knowledge of cloud computing platforms (AWS, Azure, GCP), enterprise networking and security architectures, and cloud-native infrastructure components such as IAM, VPC, load balancers, and auto-scaling. Proficiency with Infrastructure-as-Code tools (Terraform, CloudFormation, Puppet), scripting languages (Python, PowerShell, Bash), and cloud monitoring/logging platforms (CloudWatch, Datadog, ELK, Prometheus/Grafana). Understanding of DevOps and SRE practices, CI/CD pipelines, and agile operations methodologies.
• Skill in: Skilled in leading complex technical initiatives, collaborating across diverse technical teams, and communicating with both technical and executive audiences. Strong organizational skills.
• Ability to: Ability to troubleshoot infrastructure issues quickly and design resilient, secure, and scalable cloud solutions. Demonstrated ability to work independently and manage multiple projects in a fast-paced, evolving environment. Ability to prioritize , meet deadlines, and maintain attention to detail. Committed to continuous learning and improvement, with a proactive and adaptable mindset.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.