Support Engineer II

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

What You'll Do

As a Support Engineer, you will be responsible for assisting the Site Manager in managing the daily activities at our refining and chemical customers in Eastern Kentucky.  You will focus on safety initiatives at the customer sites to improve overall working conditions.  You will be responsible for assisting the Site Manager with product inventory and ordering as well as equipment upkeep.  

Role Responsibilities Include:

• Review treatment programs and processes within the territory accounts ensuring effective applications through routine testing and monitoring resulting in customer satisfaction and business retention.
• Maintain and build business relationships
• Conduct the necessary site and LMS/class room training programs to understand the overall operations of the territory accounts and new customer sites
• Develop and implement sales plans on new opportunities with the direction of the Manager Sales I/II including documenting ROI after the closure of the program. Establish, maintain and prioritize an accurate and current sales funnel in SFDC.
• Manage profitability of the account (pump settings, pricing, accounts receivable)
• Review territory applications and processes/procedures for safety improvements

What You'll Bring

• Bachelor's / Associate's Degree in Engineer or Life Sciences 
• 1+ years of successful technical sales / support experience OR successful completion of an internship/Co-Op related to engineering or life science 
• Must have a valid Driver’s License and acceptable Motor Vehicle Record
• Must be able to obtain Transportation Worker Identification Credential (TWIC) from TSA
• Must be authorized to work in the United States

Desired:

• Bachelor’s degree in Chemical Engineering
• 1-5 years of successful technical sales / support experience 
• Refining and Specialty chemical industry experience
• Solid mechanical and electrical aptitude and skills
• Manufacturing, lab testing, maintenance and/or electrical experience preferred
• Proficiency in MS Office programs (Word, Excel)
• Independent worker
• Problem solver
• Customer focused
• Good communication skills both written and oral
• Strong work ethic
• Focus on safety

We understand that candidates will not meet every single desired qualification.  If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affirmative Action Employer, including Minorities / Women/ Veterans / Disabled.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Should you require assistance in applying to this opportunity, please reach out to Solenis Talent Acquisition at talentacquisition@solenis.com

The expected compensation range for this position is between $77,270.00 and $113,322.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.