Healthcare Client Support & Administrative Assistant

Role Overview

We are a small medical practice based in Honolulu, Hawaii seeking a full-time Healthcare Client Support & Administrative Assistant to replace and support key functions previously handled by an in-house W-2 employee.

This role is primarily client-facing and focused on phone and email support, scheduling

assistance, and general administrative coordination. The ideal candidate has prior experience in

a healthcare setting, understands HIPAA compliance, and is comfortable interacting with

patients and insurance-related inquiries in a professional, empathetic manner.

Key Responsibilities

Client & Patient Support

● Answer inbound phone calls and respond to client inquiries professionally

● Respond to emails and follow up on patient questions or requests

● Provide clear, calm, and friendly communication to patients

● Serve as a primary point of contact during business hours (Mon–Fri)

Administrative Support

● Assist with appointment coordination and scheduling support

● Update and maintain basic patient information as directed

● Support providers with administrative follow-ups as needed

● Maintain accurate records and documentation in accordance with practice standards

Healthcare Systems & Tools

● Use the practice’s Electronic Medical Record (EMR) system for basic tasks

● Work within the phone system to manage inbound and outbound calls

● Utilize Google Workspace for email, calendars, and internal communication

● Follow all internal workflows and compliance guidelines

Required Skills & Experience (Must-Haves)

• Prior experience in healthcare (medical office, clinic, healthcare support role, etc.)
• HIPAA training or strong understanding of HIPAA compliance
• Excellent spoken and written English
• Comfortable handling phone-based patient communication
• Professional, empathetic, and patient-focused communication style
• High level of discretion and confidentiality

Nice to Have

• Experience working with Electronic Medical Records (EMRs)

○ Familiarity with Charm Health is a plus

• Experience using RingCentral or similar phone systems
• Experience supporting medical providers or small practices
• Prior remote healthcare support experience

Tools & Systems

• Charm Health (EMR)
• RingCentral (phone system)
• Google Workspace (email, calendar, docs)

Why This Role

• Stable, full-time role with a growing medical practice
• Clear responsibilities and consistent schedule
• Meaningful patient-facing work
• Long-term opportunity replacing an in-house role

USD 800 - 1,100 per-month-salary

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