Senior Software Engineering Manager, Connected Devices

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Connected Devices Cloud team builds and operates the cloud services that connect Axon devices — including body‑worn cameras, in‑car systems, ALPR, and other wireless peripherals — to Axon’s cloud ecosystem, enabling secure provisioning, real‑time telemetry, streaming, device management, and evidence workflows at global scale.

As a Senior Engineering Manager (L9) for Connected Devices Cloud, you will:

• Lead and scale multiple cloud engineering teams in Vietnam that own mission‑critical device cloud workflows used by public safety agencies worldwide.
• Drive CD Cloud’s technical and organizational roadmap, raising the bar on reliability, latency, cost efficiency, and developer productivity across services and APIs.
• Build and coach a strong management bench (EMs and Senior ICs), shaping the engineering culture of the Vietnam hub through clear expectations, feedback, and growth paths.
• Partner closely with product, QA, security, device, and app teams to ship end‑to‑end capabilities that feel seamless to our customers and to the officers who rely on Axon every day.

This is a high‑leverage leadership role: your decisions will influence how all Connected Devices Cloud teams plan, build, ship, and operate software that directly impacts officer safety and community trust.

What You’ll Do

People & Organizational Leadership

• Lead and grow multiple cloud teams (through EMs and senior engineers) delivering services for Connected Devices Cloud, with clear ownership boundaries and accountability.
• Manage, mentor, and develop 2–3 Engineering Managers and/or ~15–30 engineers, ensuring healthy span of control, sustainable team structures, and succession planning.
• Run effective 1:1s, performance reviews, and career development plans; provide candid, actionable feedback that helps people grow while maintaining trust and psychological safety.
• Hire, onboard, and retain top talent in Vietnam; partner closely with Recruiting and other EMs to maintain a consistent hiring bar and a strong candidate pipeline for CD Cloud.
• Model Axon values in how you communicate, make decisions, and handle conflict; set cultural expectations for multiple teams and recognize both individual and team‑level excellence.

Execution & Delivery

• Own planning and execution for your organization’s ZBB initiatives and roadmap deliverables across several teams and services.
• Establish predictable execution by clarifying scope, managing dependencies, tracking progress and quality metrics, and communicating risks and trade‑offs to stakeholders early.
• Partner with product managers, other EMs and TPMs to sequence work, balance new feature delivery with OE/KTLO and technical debt, and keep teams focused on the highest‑impact outcomes.
• Drive continuous improvement in planning, estimation, and review mechanisms for CD Cloud (e.g., MBR inputs, State of Cloud reviews, ZBB cycles).

Technical Leadership & Architecture

• Provide hands‑on technical leadership: review designs, challenge assumptions, and guide teams toward sound architectural decisions for distributed cloud systems in production.
• Own and evolve key cloud domains supporting device workflows (e.g., device connectivity, metadata, session management, firmware workflows, telemetry pipelines), in partnership with Staff Engineers and other EMs.
• Champion reliability and resilience: define and track SLOs, lead and participate in AARs, and ensure teams implement guardrails like rate limiting, graceful degradation, and safe rollout mechanisms.
• Support the adoption of shared platform capabilities such as Dual Cloud, MED (multi‑environment deployment), E2E test automation, and standardized observability across CD Cloud services.

Operations & Quality

• Own operational excellence across multiple teams: on‑call health, incident response quality, post‑incident follow‑through, and reduction of repeated failure modes.
• Ensure teams have robust monitoring, alerting, logging, and dashboards; use operational data to drive OE investments and prioritize high‑leverage fixes over one‑off firefighting.
• Guide the teams to partner with QA to “shift left” on quality, ensuring engineers own meaningful automated test coverage (unit, integration, E2E) and that new features enter Shiproom with clear test plans and risk analysis.
• Help the teams to collaborate with DRE and APX to support cloud cost goals, helping your teams balance performance, redundancy, and cost efficiency in how they design and operate services.

Cross‑Functional & Cross‑Pillar Collaboration

• Join forces with device firmware, apps, QA, and DEMS/APX teams on cross‑pillar initiatives that touch critical device workflows, ensuring CD Cloud plays a proactive, solution‑oriented role.
• Represent Vietnam engineering and CD Cloud in global forums (e.g., MBRs, State of Cloud, cross‑pillar design reviews), helping align priorities, share learnings, and influence broader Axon practices.
• Contribute to pillar‑wide mechanisms (e.g., Path‑to‑Staff, quality initiatives, hiring strategy) that strengthen technical leadership and execution across Connected Devices.

What You Bring

Basic Qualifications

• 10+ years of professional software engineering experience, including 5+ years managing managers or multiple engineering teams delivering production services.
• Proven experience building and operating cloud‑based, high‑availability services (microservices, event‑driven systems, APIs) on a major public cloud platform (AWS, Azure, or GCP).
• Strong technical background in at least one modern backend language or stack (e.g., Java, Go, Node.js), with the ability to engage deeply on design, code reviews, and production debugging when needed.
• Demonstrated track record of leading teams that ship customer‑facing cloud products or platforms at scale, balancing new feature delivery with technical debt and operational risk.
• Experience hiring, coaching, and managing out engineers; comfortable giving direct, candid feedback while maintaining empathy and psychological safety.
• Strong communication and collaboration skills in English, including experience working across multiple time zones and locations.

Preferred Qualifications

• Experience with connected devices / IoT / real‑time systems, such as device provisioning, secure communication, telemetry ingestion, or streaming media pipelines.
• Familiarity with observability tooling (metrics, logging, tracing) and SRE practices (SLOs, error budgets, incident management) in cloud environments.
• Background in safety‑critical or regulated domains (e.g., public safety, healthcare, fintech) where reliability, auditability, and data protection are paramount.
• Experience leading or closely partnering with teams in Vietnam or similar global hubs; proven success building inclusive, feedback‑driven cultures in high‑growth environments.
• Passion for mentoring Senior Engineering and helping them grow toward Staff+ scope and impact.

Benefits That Benefit You

• Medical and Dental Insurance
• Vision Insurance
• Robust Paid Time Off policy
• Bonuses
• Lunch allowance
• Cell phone stipend
• Free LinkedIn Learning account or similar learning platforms
• Access to 24/7 online emotional and mental support
• Gym membership
• Free parking
• Stocked fridges and pantries — free coffee, cold beverages, snacks
• Annual company outing trip
• Monthly team social activities

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.