Customer Service Representative (CSA) - 002

We are seeking a dedicated and enthusiastic Customer Service Representative / Client Services Assistant to join our team. The ideal candidate will be passionate about assisting customers, resolving inquiries, and ensuring a positive experience for all.

**KEY RESPONSIBILITIES:**

• Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiringabout an order, product information, and general order assistance

• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by going the extra mile

• Stay current with industry changes/trends to provide best in class service

• Meet personal/team qualitative and quantitative targets

• Proficient in the required language

• Excellent organizational and time-management skills.

• Ability to work in a fast-paced environment.

• Demonstrates the ability to communicate with others effectively, listen closely and convey points clearly.

• Strong affinity for customer services.

• Shows the ability to calm patients during a stressful situation.

• Proficient with Microsoft Word, Excel, and Outlook

• HMO with 1 free dependent upon hire

• Life Insurance

• 20 PTO credits annually

• VL and SL cash conversion

• Annual Performance-Based Merit Increases and Employee Recognition

• Great Company Culture

• Career Growth and Learning

• A laptop will be provided by the company

• Onsite (Ayala, Makati/Clark, Pamanga) and Night shift

• 26,000 ALL IN