Care Coordinator Specialist (Pediatric Therapy)

We’re looking for a reliable, detail-oriented Care Coordinator Specialist to support operations inside a growing pediatric therapy clinic.

This organization provides speech, occupational, and developmental therapy services for children through individualized treatment plans and family-centered care. Operating within the pediatric outpatient healthcare space, the clinic focuses on early intervention and evidence-based therapy to help children reach meaningful developmental milestones.

This role sits at the intersection of families, providers, and payers. You will manage prior authorizations, coordinate care logistics, and ensure compliance processes are handled accurately. We are looking for someone who understands healthcare systems, can operate independently, and communicates with clarity and professionalism.

This is a high-trust position that requires sound judgment, organization, and comfort handling protected health information.

Why You’ll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you’re most productive
• Direct impact on improving care access for children and families
• Structured but fast-moving healthcare environment
• High-ownership role with operational visibility

What You’ll Work On

Prior Authorizations and Insurance Coordination

• Submit, track, and follow up on prior authorizations independently
• Communicate with insurance providers to resolve denials or documentation requests
• Maintain accurate records of authorization status and approvals
• Ensure timely updates to families and internal providers

Patient and Provider Communication

• Serve as a point of contact for families regarding scheduling and insurance updates
• Coordinate with therapists to ensure services align with authorization limits
• Communicate clearly via phone, SMS, and email with professionalism
• Represent the clinic with empathy and structure in all interactions

Compliance and Documentation

• Handle protected health information in strict accordance with HIPAA
• Maintain organized documentation of care coordination activities
• Ensure payer requirements and documentation standards are met
• Support internal audits or compliance reviews when needed

Credentialing and Payer Enrollment Support

• Assist with therapist license verification and tracking requirements
• Support credentialing processes and payer enrollment documentation
• Monitor renewal timelines and maintain accurate provider records
• Coordinate with leadership on compliance-related operational updates

What You Bring

• 3+ years of experience in healthcare or health tech environments such as medical practices, MSOs, or care coordination teams
• Direct experience submitting and managing prior authorizations independently
• Strong understanding of HIPAA and proper handling of PHI
• Experience communicating with patients and healthcare providers
• Working knowledge of therapist licensing requirements, credentialing, and payer enrollment
• Clear, fluent English both spoken and written
• Ability to operate independently with sound judgment
• Professional presence when representing the business externally

Nice to Have

• Experience in pediatric therapy or outpatient rehabilitation settings
• Familiarity with EHR or practice management systems
• Exposure to revenue cycle management processes
• Experience working in remote healthcare operations

How to Apply

Please include:

1. Your updated resume

2. Professional Video Introduction: Please submit a short 1–2 minute Loom video introducing yourself and describing your experience managing prior authorizations and coordinating care between patients, providers, and insurance companies.

3. This is one of the main requirements for this role, as it helps us assess how well you can present yourself professionally on camera. Candidates who are able to communicate clearly and confidently without relying on a script typically have a much higher chance of moving forward in the hiring process.

If you are structured, dependable, and comfortable navigating the operational side of healthcare with professionalism and care, this role offers stability, responsibility, and meaningful impact in pediatric therapy services.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.