French Customer Advisor - Lisbon
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French Customer Advisor - Lisbon

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

Responsibilities:

As an French Speaking Advisor you will have the responsibilities below:

  • Assist viewers through phone and/or chat regarding different queries
  • Provide account and application support to viewers namely with regard to software functionality
  • Provide technical support and troubleshoot system configurations and network settings
  • Provide accurate and real-time responses to the viewer’s inquiries.

To be selected as an French Speaking Advisor, you need to have the requirements below:

  • Have a native level of French (written and oral) and fluent in English (B2)

  • Are passionate about entertainment and media enterprise

  • Have excellent communication skills coupled with empathy, team spirit and customer-oriented

  • Have familiarity with digital streaming services and devices

  • Be eligible to work in Portugal by either having EU passport or valid work permit to work legally in the country.

  • Strong compensation package (14 monthly payments per year plus bonus)

  • Monthly meal allowance paid in voucher card (net)

  • Private Health Insurance

  • Personal and career development programs and mentoring to develop skills

  • Possibility to participate in a growing multicultural Project

  • Work in a diverse environment with people from over 75 nationalities

  • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!

  • We promote inter-company mobility to work at any of our sites around the world

  • Base Salary: 895€ gross per month per 14 months

  • Performance Bonuses: 100 euros gross per month - 12 payments per year.

  • Transport allowance - 20 euros per month

  • Meal allowance - 7.23 euros per working day

  • Accommodation provided by the company. This option is only available for candidates coming from abroad.