Strategic Account Manager - Malaysia

Job Title

Strategic Account Manager - Malaysia

Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better.

Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.  

Strategic Account Manager, Malaysia

You are responsible for:

1. Strategic Account Execution & Project Coordination

• Coordinate execution of strategic account plans and MOUs, ensuring milestones, deliverables, and timelines are tracked and completed.

• Maintain structured tracking of all strategic initiatives including equipment projects, service contracts, and clinical programs.

• Identify risks, delays, or gaps and proactively coordinate resolution with relevant teams.

• Support Account Managers in ensuring continuity and progress across strategic hospitals.

2. Strategic Account Engagement & Cross-Functional Alignment

• Support structured engagement cadence with strategic hospitals including business reviews, executive meetings, and follow-ups.

• Coordinate internally across Sales, Service, Finance, Product, Applications, and Partners to ensure aligned execution.

• Track action plans, escalations, and key account priorities.

• Ensure seamless communication and execution between customer, partner, and internal teams.

3. Funnel Management & Partner Opportunity Governance

• Maintain full visibility and tracking of funnel across strategic accounts, including partner-led opportunities.

• Monitor opportunity progression, pipeline health, and conversion to ensure strong funnel quality.

• Support funnel reviews, gap identification, and actions to strengthen pipeline coverage.

• Ensure partner opportunities are properly tracked, aligned, and progressing.

4. SFDC Data Excellence & Business Insight Generation

• Ensure high accuracy, completeness, and discipline in SFDC opportunity and account data management.

• Maintain structured dashboards and reports for funnel tracking, account performance, and forecast visibility.

• Analyze data trends and translate into actionable business insights and recommendations.

• Support leadership reviews and strategic planning with data-driven insights.

5. Sales Excellence & Commercial Governance

• Ensure compliance with sales processes, governance standards, and opportunity management discipline.

• Support forecasting accuracy and transparency across strategic accounts.

• Improve operational efficiency through structured tracking, reporting, and process improvement.

• Drive adoption of sales excellence practices across sales and partner ecosystem

• Ensure high accuracy, completeness, and discipline in SFDC opportunity and account data management.

• Maintain structured dashboards and reports for funnel tracking, account performance, and forecast visibility.

• Analyze data trends and translate into actionable business insights and recommendations.

• Support leadership reviews and strategic planning with data-driven insights.

To succeed in this role, you’ll need a customer-first attitude and the following

• Bachelor’s degree or master’s Degree Holder in related disciplines.
• Minimum 6-8 Years’ Experience in preferably in sales business development.
• Excellent time management skills, and work with high levels of autonomy and self-direction, with 'Positive and Can-Do' attitude and motivation
• Self-motivated individual with the ability to take ownership and multitask in a fast paced and challenging environment.
• Experience in Salesforce REQUIRED
• Ability to demonstrate experience in managing diverse groups of stakeholders.
• Excellent in interpersonal and communication skills with proven ability to influence all levels of stakeholders.

In return, we offer youA path towards your most rewarding career. Philips is growing its marketing capability enterprise wide. Succeeding in this market-based role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused activities.

How we work at PhilipsOur newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.We embrace flexibility: Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.We want to be at our best: The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.