Customer Assistance Specialist with German or French

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of our PPD clinical research team, you’ll have the opportunity to support groundbreaking studies that make a real difference in patients’ lives.

Position SummaryAs a Customer Assistance Specialist, you will provides high quality customer service to client customers including consumers, health care professionals (HCPs), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AEs) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.

What You'll Do:

• Provide high quality customer service to client customers including consumers, HCPs, and client personnel.

• Document interactions according to PPD and client guidelines. Identifies AEs events and PCs.

• Maintain knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements.

• Process medical information request (e.g., fulfillment) via e-mail; fax and regular mail.

• Perform line checks and system verifications, and generate reports.

• Perform other duties as assigned.

Required Education and Experience:

• High School diploma / Secondary school diploma or equivalent and relevant formal academic / vocational qualification

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to

• at least 2 years) or equivalent combination of education, training, & experience

• German or French is required as a second language

• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

At PPD clinical research services we hire the best, develop ourselves and each other, and recognize the power of being one team. We understand that you will want to grow both professionally and personally throughout your career, and therefore at PPD clinical research services you will benefit from an award-winning learning and development programme, ensuring you reach your potential