Service Supervisor

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Service Center Supervisor leads the heartbeat of the Xylem service center—championing safety, driving productivity, and ensuring every customer interaction reflects excellence. This role builds and empowers a high‑performing team, attracting and developing top talent to deliver world‑class service and operational success.

Essential Duties/Principal Responsibilities:

Daily Operations

• Manage labor, maintenance and repair costs while maintaining product quality.

• Maintain flexible, efficient and effective work flows and systems to reach financial and operational excellence. Contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity and capability of business processes within the service center. Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals.

• Coordinate equipment requirements to maintain an inventory adequate for efficient operation and maximum utilization. Routinely assess the need for rental equipment through feedback from sales personnel, customers and suppliers.

• Contribute to the development to increase capacity within the service center to support service and repair on multiple Xylem product lines.

• Utilize Net Promoter Score to identify opportunities for improving customer satisfaction and enhancing the customer experience. Collaborate with marketing and sales teams to recognize areas of customer dissatisfaction and develop plans to improve.

• Ensure compliance of local, state and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC). Satisfy customer, corporate and contractual reporting requirements and needs.

People Leadership

• Ensure the maintenance of a hazard-free and safe operating work environment.  Serve as a role model and set a positive example for the entire team in all aspects of business and human resource management.

• Promote and encourage a culture of teamwork employing best practices that benefit all employees.

• Continuously coach and develop the skills and knowledge of all employees and model Xylem’s Core Values of: Respect, Responsibility, Integrity and Creativity.

• Assess employee performance based on clearly communicated expectations and hold employees accountable for performance.

• Deploy matrix management leadership skills to effectively build relationships with peer managers to drive employee performance and accountability.

Performance Metrics

• Safety Score Card (IFR/ISR)

• Inventory Accuracy

• Operational and Transactional performance

Supervisory Responsibilities: Number of positions reporting directly and indirectly to the Xylem Service Center Supervisor will vary by service center size/location.

Qualifications:

• Demonstrated ability to build and continuously motivate highly effective teams.

• Effective leadership, motivational, organizational and communication skills.

• General knowledge of the operation and maintenance of a facility.

• General knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas and electric motors preferred.

• Ability to provide superior customer service.

• Effective interpersonal skills with customers, employees, and management team.

• Ability to effectively communicate verbally and in writing.

• Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques.

• Demonstrated technical and project management skills.

• Proficiency in Microsoft Office products and the use of computer applications

EDUCATION and EXPERIENCE -Minimum Requirements

• A minimum of five years of industrial and/or relatable leadership experience, within a complex industrial or operations environment.

• Three years rental management experience preferred

• Three to five years of experience in related field of pumps, pumping systems, equipment rental or construction preferred.

• Strong management skills including the ability to make decisions with minimal supervision, strengths in goal setting, delegation, coaching and motivating

• Highly developed management, organization and communication skills.

Additional Information:

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office:  Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

• Shop/Job Site: Intermittent exposure to jobsite conditions and hazards; petrochemical, refineries, mills, mines, construction sites, industrial/power plants, waste water treatment plants, etc. Intermittent exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise.

• Travel:  As required to fulfill the duties listed above. Other travel as needed or required by the company.

DAY IN THE LIFE:

• In this role, the working environment is based in a shop with the potential for outdoor field support, weather extremities, use of PPE, exposures to high heat and the physical demands may include but not limited to regularly sitting, standing, lifting up to 50 lbs. In addition, this role may require 15-20% of time in the field.

SALARY:

• The estimated salary range for this position is $75k - $100k. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, flexible time off, paid parental leave and tuition reimbursement.

Xylem does not provide visa sponsorship for this position

#LI-JRT05

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation