Community Manager

Community Engagement & Growth

Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms
Foster meaningful conversations and encourage member participation
Respond to comments, messages, and queries in a timely and professional manner
Develop strategies to increase community size and engagement

Content & Communication

Plan and execute community-focused content calendars
Create posts, newsletters, polls, discussion threads, and engagement campaigns
Collaborate with the marketing team to align messaging with brand voice
Highlight user-generated content and community success stories

Events & Activations

Plan and execute online and offline community events, webinars, meetups, and campaigns
Coordinate with internal stakeholders and external partners
Ensure seamless execution and high participation rates

Insights & Reporting

Track engagement metrics, sentiment, and growth KPIs
Analyze community feedback and provide actionable insights to marketing/product teams
Prepare monthly reports on community performance

Brand Advocacy

Identify and nurture brand advocates and influencers
Build ambassador programs to strengthen community loyalty
Ensure consistent brand tone and experience across platforms

Qualifications & Skills

Bachelor’s degree in Marketing, Communications, Business, or related field
2–5 years of experience in community management, social media, or digital marketing
Excellent written and verbal communication skills
Strong interpersonal and relationship-building abilities
Experience managing social media platforms and community tools
Basic understanding of analytics tools and engagement metrics
Ability to multitask and work in a fast-paced environment

Preferred Qualifications

Experience managing healthcare/startup/consumer brand communities (customize as needed)
Experience with CRM or community management platforms
Event planning experience

Key Competencies

Empathy & Active Listening
Conflict Resolution
Creativity & Initiative
Data-driven mindset
Collaboration & Stakeholder Management

What We Offer

Opportunity to shape and grow a thriving brand community
Collaborative and innovative work environment
Learning and growth opportunities
Competitive compensation

Details

Location

India Gurugram, Haryana, India Haryana, India

Experience

Min. 2 years

Community Engagement & Growth

Build and manage online communities across social media, WhatsApp groups, forums, and other digital platforms
Foster meaningful conversations and encourage member participation
Respond to comments, messages, and queries in a timely and professional manner
Develop strategies to increase community size and engagement

Content & Communication

Plan and execute community-focused content calendars
Create posts, newsletters, polls, discussion threads, and engagement campaigns
Collaborate with the marketing team to align messaging with brand voice
Highlight user-generated content and community success stories

Events & Activations

Plan and execute online and offline community events, webinars, meetups, and campaigns
Coordinate with internal stakeholders and external partners
Ensure seamless execution and high participation rates

Insights & Reporting

Track engagement metrics, sentiment, and growth KPIs
Analyze community feedback and provide actionable insights to marketing/product teams
Prepare monthly reports on community performance

Brand Advocacy

Identify and nurture brand advocates and influencers
Build ambassador programs to strengthen community loyalty
Ensure consistent brand tone and experience across platforms

Qualifications & Skills

Bachelor’s degree in Marketing, Communications, Business, or related field
2–5 years of experience in community management, social media, or digital marketing
Excellent written and verbal communication skills
Strong interpersonal and relationship-building abilities
Experience managing social media platforms and community tools
Basic understanding of analytics tools and engagement metrics
Ability to multitask and work in a fast-paced environment

Preferred Qualifications

Experience managing healthcare/startup/consumer brand communities (customize as needed)
Experience with CRM or community management platforms
Event planning experience

Key Competencies

Empathy & Active Listening
Conflict Resolution
Creativity & Initiative
Data-driven mindset
Collaboration & Stakeholder Management

What We Offer

Opportunity to shape and grow a thriving brand community
Collaborative and innovative work environment
Learning and growth opportunities
Competitive compensation