Applications Operations Engineer

Remote - South America

Who Are We:

Thanx is a leading loyalty and guest engagement platform for restaurants. Thanx helps regional and national restaurant brands grow customer lifetime value with easy-to-use lifecycle marketing automations and innovative customer loyalty tools focused on access, status, and personalization over rote discounts. Thanx’s proprietary credit card tokenization technology dramatically increases the volume and accuracy of purchase data which sits at the core of our CRM suite of tools and our app and web-based ordering experiences deliver industry-leading conversion and repeat purchasing. We were named to Nation’s Restaurant News “2020 Power List” as one of the 50 most influential innovators in food-service.

Thanx has gained the investment of prominent venture and growth equity luminaries, having raised more than $30M from elite investors such as M33 Growth, Ribbit Capital, and Sequoia Capital. Core to our success is a culture that has attracted some of the best talent from across the country; we are proud of incredibly strong employee tenure, track record of internal promotions, and impressive alumni network. We credit our cultural “core behaviors” with these accomplishments: Think Boldly, Execute Reliably, Focus on What Matters, Say “Thanx” Genuinely, Encourage Diverse Perspectives, and Lead, Virtually.

What You’ll Do:

• Collaborate Across Teams: Work closely with software developers, product and Customer Success teams to align operational strategies with development initiatives. Support deployment of new releases and ensure seamless integration into ongoing operations.
• Automation and Tooling: Develop scripts and automation tools to streamline operational processes. Enhance system monitoring and alerts using modern observability platforms.
• Collaborate and Share Expertise: Engage proactively in pull requests and spike documents, actively sharing insights and expertise to foster a collaborative team environment and drive continuous improvement.
• Documentation and Compliance: Maintain detailed documentation regarding system configurations, operations, and troubleshooting procedures. Ensure compliance with security standards and industry best practices.
• Manage Apple App Store and Google Play updates: track and adjust the dynamic and adapting policies of Apple and Google Play Stores. Drive overall process consistency, compliance and improvements.
• Learn and Grow: Stay updated on emerging technologies, tools, and best practices in software development. Actively participate in team learning sessions, workshops, and training opportunities to enhance technical skills and knowledge.

Who You Are:

• 3+ years of experience in application operations, system administration, or a similar operational role within a tech-driven and agile environment.
• Experience in monitoring and observability tools such as Datadog, New Relic, or Prometheus.
• Solid understanding of CI/CD pipelines and related tools (e.g., Jenkins, CircleCI).
• 2+ years of experience with Ruby and/or Ruby on Rails.
• Ability to script or code with languages such as Bash, Python, Javascript.
• Problem-solving skills and the ability to work under pressure to manage and resolve technical issues quickly.
• Excellent communication and collaboration skills, able to effectively coordinate across teams in a remote, geographically distributed agile environment.

Bonus Points:

• Experience with specific technologies used at Thanx, besides the already mentioned Ruby and Ruby on Rails, we also have others described in the “Some technologies we use” topic below.
• Certifications related to cloud platforms or IT service management.
• Previous experience in a high-growth tech startup or in a role supporting scalable enterprise applications.
• You have worked with geographically distributed teams.
• B.Sc or higher in Computer Science or other related Technology courses.

Some technology we use:

• Frontend: React, React Native, Redux, Typescript
• Backend: Ruby on Rails, Golang, gRPC
• Infrastructure: AWS, Fargate, Terraform, Docker
• Data: Fivetran, Snowflake, dbt, Looker
• CI/CD and Monitoring: CircleCI, Github, Datadog, Sentry

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Thanx will consider qualified applicants with arrest or conviction records for employment in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.