Customer Service Officer-Medical Devices

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Purpose of Position:To supporting the delivery of ISO 13485 and other Medical Device certification services to BSI clients by collaborate with internal stakeholders and Global Technical Team. To support clients for their smooth certificate process.

Key Responsibilities & Accountabilities:

• To Manage/Support medical device regulation’s audit planning and maintain its certificates:
  • Processing of applications (in SAP)
  • Drafting and issuing certificates
  • Suspending/cancelling certificates
  • Invoicing
  • Managing and processing internal workflows
• To support process improvement projects
• To action reports issued by Delivery team, Commercial team and Finance team
• Support other teams’ client service co-ordinators as required
• Support local Medical Device scheme in Asia Pacific countries
• To maintain local government requirement as required
• To undertake activities according with BSI Policies, Procedures and Protocols
• To assist technical teams with tasks related to achieving and maintaining certification

Performance Indicators:

• Client and BSI internal satisfaction indices and key performance indicators
• Task turnaround times
• Accuracy of invoicing, data base maintenance
• Compliance of CSC activities
• Other performance related KPIs

Candidate Specification:

• Excellent administration and organisation skills, with attention to detail
• Excellent interpersonal and communication skills, both written and oral, internally and externally and at junior and senior levels
• Strong written and verbal ability in English and Korea
• Ability to plan and prioritise tasks according to importance to the client and business needs
• Computer literate and familiar with commonly used software tools (e.g. Windows, Excel, Word) and ability to learn BSI systems e.g. SAP
• Strong background with invoicing, query resolution and complaints handling
• Ability to develop a basic understanding of medical device certification and production system controls relating to a defined range of conformity certification schemes within a particular technological discipline.
• Potential to grow with the developing business and take on wider roles and responsibilities.
• Flexibility and adaptability to a quickly-changing environment.
• Quick to pick up new skills / learn new systems or software.
• Team player
• Ability to carry out activities in line with internal policies and procedure.
• Chinese native speaking & local hire.

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.