Product Design Lead (Remote)

Before jumping into all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. 

Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices.  With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. 

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on.

Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. Don’t just take our word for it — see for yourself. We consistently outperform and continue our leadership, and the results speak for themselves.

From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.

Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact. If you want to be a part of this journey, just keep reading.

We are looking for a Product Design Lead who wants to come up with the best ideas and solutions at every stage of the product development lifecycle!

What is our mission?

We are the champions of product thinking. We are the problem solvers. We are user advocates. We understand the business value behind every product decision. We are visionaries who see the bigger picture. We follow the human-centric approach to integrate the needs of people to create delightful experiences. Our actions create an impact for hundreds of millions of users every day.

What are we offering?

We are never I, always "We"

As Helen Keller said: “Alone we can do so little; together we can do so much”. We believe in the power of “We”. By thinking and brainstorming together, we combine our unique perspectives to design innovative products. 

Our Learning Never Stops

Being a designer is about nonstop learning. Design, technology, and people change. We have to adjust and learn these changes and adapt. For us, every day is a new learning experience. Design is an iterative process so every experiment on design is a learning process. We are solution-oriented. We focus on overcoming the roadblocks by finding unique solutions.

We Design to Delight

We design for our users but we go the extra mile to delight them. 

What are we searching for?

We Are User Advocates

Every UX designer is a user advocate. We attempt to see the product through the eyes of the user of that product. We design for the users. Empathy is the key element within the team. 

We Love The Details

We are obsessed with details. Focusing not only on “what is right“ but “what isn’t right”  takes a design from “nearly there” to “there” and beyond. Our designs include every interaction of the user journey when they interact with our product.

We Are Foodies

Food is one of our tools to create great designs. Food inspires us. It brings out creativity. We also believe in the famous quote: “Good work should be rewarded by good food”. 

We Are Proactive

As a team, we proactively identify and look for ways to add value to our product. When we see a challenge, we also see a solution to offer and bring balance to the effort.

What You Will Do

• Lead a design team, provide effective feedback, and coach them,
• Actively take part in the hiring process,
• Actively contribute to design ops projects to improve the Product Design functions,
• Collaborate with a cross-functional team and lead productive ideation sessions with them,
• Bring your own perspective to the table,
• Understand and be the advocate of the company and product strategies, the product and its customers, and facilitate the delivery of high-quality work,
• Thrive in a global, dynamic, fast-paced, autonomous, and collaborative environment

What You Will Need

• At least 5 years of experience designing responsive web apps, websites, and design systems for a SaaS or similar product,
• Preferably have experience in people management/leading a team,
• Know that “showing is better than telling” when it comes to UX,
• Familiarity with design systems, pattern libraries, and Figma,
• Favor consistency, flexibility, and reuse,
• Close familiarity with research, quantitative and qualitative research, as well as Discovery and Usability Testing, and utilizing different research methodologies,
• A curious mind, and everything you do ultimately serves the end-users, bearing them in mind,
• You are a good listener, and empathy is one of your favorite words,
• You are a natural-born problem solver; finding solutions to complex problems motivates and excites you,
• Fluency in English, as the team's primary communication language is English.

What We Offer

• Enjoy a monthly meal allowance designed to enhance your daily routine.
• Access comprehensive private health insurance.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, Neoskola, and CloudGuru.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Be part of a diverse team that’s as global as it gets, where every voice is heard and 50+ nationalities build together.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
• Get inspired by the greatest minds in the tech industry through events like our Tech & Dev Talks.
• Work from anywhere in Turkey through our fully remote setup.

We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there. 

To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile.

If this sounds like who you are and where you aspire to be, we are excited to meet you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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