Customer Engineer

At Builder.io, we're pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products. Our mission is to empower design and development teams to unlock their full potential through modern development workflows powered by cutting-edge AI technology.

If you're passionate about innovation, developer experience, and helping customers succeed through AI-powered workflows, we’d love to hear from you.

About the Role:

You’ll collaborate directly with engineering, design, and product teams at some of the world’s most innovative companies, helping them reimagine how they design, build, and scale digital experiences with Builder.

Whether through Fusion, our AI-powered code generation suite that streamlines handoff between design and development, or Publish, our API-driven content platform, you’ll partner with engineering, design, and product teams to reimagine how they design, build, and scale digital experiences with Builder.

Key Responsibilities:

• Lead interactive onboarding programs for enterprise design and engineering teams, leading live workshops, hands-on integration sessions, and technical pairings.
• Guide customers through implementing and optimizing Builder’s platform, from Fusion (AI-powered code generation) to Publish (visual content management), ensuring seamless setup and adoption.
• Collaborate directly with developers and designers to debug issues, extend functionality, and build real projects that demonstrate Builder’s AI and visual development capabilities in action.
• Identify and scale high-impact workflows where Builder’s AI can accelerate design-to-code handoffs, reduce engineering bottlenecks, and drive measurable ROI.
• Develop enablement resources and playbooks—from best-practice guides and sample repos to reusable onboarding templates—capturing learnings from real customer engagements.
• Partner with Product and Engineering teams to translate customer feedback into actionable insights, refine new features, and continuously improve the onboarding experience.

What We're Looking For:

• Front-End Development Expertise: 4+ years of experience with HTML, CSS, JavaScript, and modern frameworks like React, Vue, or Angular.
• AI & Workflow Enablement Interest: Experience with (or a strong curiosity about) prompt design, generative AI tools, or LLM-based development workflows.
• Headless Architecture Proficiency: Familiarity with modern web architectures (headless CMS, APIs, GraphQL) and how data and content flow through large systems.
• Customer-Facing Experience: Proven success supporting or implementing complex software solutions for enterprise customers.
• Strategic Thinker: Ability to translate technical and business needs into clear plans that drive adoption and measurable outcomes.
• Adaptable & Collaborative: Thrives in dynamic, fast-moving environments. Open to feedback, learning, and experimentation.

The total compensation range for this role is $100,000 - $180,000 USD consisting of base salary and performance-based annual bonus. This role is also eligible for meaningful company equity and benefits. This position is fully remote and open to candidates in multiple locations. Compensation may vary by country and local market and will be discussed early in the interview process. Final offer amounts are determined based on experience, role-related knowledge, skills, and abilities.

Why Builder.io?

• Innovative Culture: Join a team that values creativity and forward-thinking ideas.
• Professional Growth: Collaborate with top-tier enterprise customers and help shape the future of visual development.

If you're excited about this role and passionate about driving customer success with cutting-edge technology, we want to hear from you!