Senior Patient Recruitment and Engagement Lead - Site Recruitment Optimization

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

PPD is revolutionizing patient recruitment. As the clinical research division of Thermo Fisher Scientific, PPD has launched Patient First, a group dedicated to enhancing the patient experience from the first click to the final visit. Using human-centered, digitally enabled solutions, Patient First optimizes patient recruitment and engagement, site operations, and quality data collection.

PPD is seeking a Senior Patient Recruitment and Engagement Lead (PREL) to join our Site Recruitment Optimization team. This team is made up of functional leads dedicated to recruitment on clinical studies, owning the entire process and overseeing implementation and effectiveness of the global recruitment strategy.

This is a home-based position for candidates based in the United Kingdom, France, Bulgaria, Portugal, Serbia, Hungary, Ukraine or Italy with global recruitment strategy and management experience and a comprehensive understanding of trial operations. The successful candidate will also have functional Lead experience within a team setting and customer management skills (including presentation experience). 

Functional Lead:

• Acts as a Functional Lead for recruitment and retention strategy and associated initiatives.

• Communicates with the project team including the Project Lead, Clinical Team Manager and CRA's.

• Ensure country and region-appropriate methods are used and requirements met.

• Trains project team members on standard methodologies.

• Works to identify potential risks, develop contingency plans and escalates issues as appropriate.

• Acts as Subject Matter Authority (SMA) for patient recruitment and retention topics in all client communications.

• Tracks metrics and builds progress reports on enrollment targets and updates.

Strategy:

• Develop and implement patient recruitment and retention strategies.

• Identification of potential barriers to recruitment and retention and develop risk mitigation plans.

• Work with the client and PPD's project team to identify strategic solutions for the study-specific protocol/patient population.

Third Party-Vendor Collaboration:

• Coordinate the quality and performance of providers and address any issues.

• Ensure provider invoices are accurate and timely, oversight for vendor budget.

• Work with internal Finance to manage financial matters regarding providers.

• Coordinate communication between providers, clients, and the internal project team.

Patient Diversity:

• Collaborate with the Patient Diversity Team to ensure that the Diversity Plan is reflected within Study Recruitment and Retention Plan.

• Ensure any client diversity requirements are considered during strategy design and monitored throughout enrollment.

• Monitor patient diversity metrics throughout the study and report progress to clients.

Patient Enrollment Optimization:

• Partner with Patient Enrollment Optimization Vendor leads to avoid redundancy of vendor oversight tasks and ensure compliance with the vendor's designated activities.

• Gather feedback from project teams and clients to review vendor performance and provide feedback to the Vendor Relationship Lead.

• Ensure that patient recruitment and retention successes and lessons learned are shared, including developing study-specific examples for a cases studies library.

• Provide support for proposals and bid defenses around recruitment lead activities.

Education and Experience:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification

• Previous direct patient recruitment experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years)

• In some cases an equivalency, consisting of appropriate education, training, and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities:

• Excellent client-facing and interpersonal skills, with the ability to establish and maintain positive relationships with clients, internal teams, and external vendors.

• Strong organizational and multitasking abilities, with the capacity to handle multiple projects simultaneously and meet deadlines.

• Analytical approach, with the ability to collect, analyze, and interpret data to drive informed decision-making.

• Knowledge of healthcare regulations, patient privacy laws, and ethical considerations in patient recruitment.

• Proficiency in project management tools and software.

Location: United Kingdom, France, Bulgaria, Portugal, Serbia, Hungary, Ukraine or Italy. Relocation assistance is NOT provided.  

*Must be legally authorized to work in your country without sponsorship.  

At Thermo Fisher Scientific, we are committed to fostering a healthy and harmonious workplace for our employees. We understand the importance of creating an environment that allows individuals to excel. Please see below for the required qualifications for this position, which also includes the possibility of equivalent experience:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.

• Able to work upright and stationary for typical working hours. 

• Ability to use and learn standard office equipment and technology with proficiency.

• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities. 

• May require as-needed travel (0-20%).