IT Support Technician
We are seeking an IT Support Technician to join our Managed Services team. The ideal candidate will deliver exceptional helpdesk and technical support to clients across diverse industries, including Healthcare, Government Contracting, and Construction, ensuring compliance with HIPAA and CMMC standards.
Key Responsibilities
Technical Support
Provide Level 1 technical support via ticketing system, phone, and remote sessions.
Troubleshoot and resolve issues related to:
Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive)
Intune device management and endpoint compliance
Windows and macOS operating systems
Unifi networking (gateways, switches, access points)
Basic networking (VLANs, VPNs, IP configuration)
Active Directory
Virtualization (Hyper-V or VMware)
Google Workspace administration
Support collaboration tools such as:
Microsoft Teams
Zoom
Slack
Manage user onboarding and offboarding, including:
MFA / Conditional Access setup
Device enrollment
Escalate complex issues to internal senior technicians or local field technicians when necessary.
Monitoring & Maintenance
Monitor alerts via:
Intune
Microsoft Defender
UniFi dashboards
Apply patches and updates through:
Intune
Windows Update for Business (WUfB)
Ensure device and network security alignment with:
CIS benchmarks
Applicable compliance frameworks
Document incidents, resolutions, and preventive recommendations in internal systems.
Compliance & Documentation
Maintain documentation in Hudu and per-client compliance systems, including:
SSPs
CRMs
Policy repositories
Adhere to HIPAA and CMMC data security protocols and company confidentiality requirements.
Support data backup and disaster recovery operations using:
Veeam
Acronis
Document customer IT environments, including:
Network diagrams
Asset inventories
Configuration notes
Create internal knowledge base (KB) articles for recurring issues and solutions.
Hands-on experience with:
Microsoft 365 administration and troubleshooting
Microsoft Intune and Endpoint Manager
Windows 10/11 and macOS
Unifi network devices and VPN configurations
Ticketing systems and remote monitoring tools
Active Directory
Windows Server
Virtualization (Hyper-V or VMware)
Google Workspace administration .
Strong diagnostic and communication skills with the ability to explain complex issues in plain language.
Customer-first attitude and commitment to SLAs and service excellence.
Reliability, professionalism, and integrity in handling sensitive information.
Experience in a customer-facing role.
Preferred Certifications
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft 365 Certified: Modern Desktop Administrator
Bonus Points For
Experience in an MSP (Managed Service Provider) environment.
Exposure to compliance frameworks such as:
HIPAA
CMMC Level 2
FedRAMP Moderate
HMO with 1 free dependent upon hire
Life Insurance
20 PTO credits annually
VL and SL cash conversion
Annual Performance-Based Merit Increases and Employee Recognition
Great Company Culture
Career Growth and Learning
A laptop will be provided by the company
PHP 44,500