Senior Analyst, Flex

Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman®, and the first voice-based AI mortgage assistant, Betsy™. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.

The facts that speak for themselves:

• We’ve funded over $110 billion in loans (more than any other fintech in the US!)

• Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry

• Better’s propriety AI platform makes us an award-winning lender:

  • Fintech Breakthrough Award 2025: Best Lending Innovation

  • Yahoo! Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers – Best for quick approval

  • Yahoo! Finance (2025): Best Online Mortgage Lender

  • Money Magazine (2025): Best for fast closing

  • Forbes (2023): Best Online Mortgage Lender

We’re building the future of home finance - and we’re looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.

Description

The Flex Team Analyst plays a pivotal role in our dynamic and adaptive workforce, contributing to the organization's resilience and agility. The Flex Team, initiated in September 2021, focuses on cross-training analysts across various workflows to enable seamless support for multiple business functions when needed. The primary objective is to create a pool of versatile resources capable of addressing short-term supply shortages in different teams, thereby mitigating volatility in efficiency metrics such as Turnaround Time (TAT) and volume fluctuations. This strategic initiative aims to enhance consistency across teams, ensuring optimal operational performance.

Responsibilities

● Actively engage in continuous learning and cross-training across diverse workflows within the organization.

● Master various business functions, processes, and tools to become a versatile resource for different teams.

● Collaborate with team leaders and managers to assess and address short-term supply shortages.

● Respond promptly to emerging needs in different teams by deploying acquired skills and knowledge.

● Provide operational support to teams facing increased workloads or urgent projects.

● Ensure a smooth transition when temporarily joining a new team, adapting quickly to the specific requirements of the role.

● Effectively communicate with team members, leaders, and stakeholders to understand and fulfil temporary assignments.

● Share insights and lessons learned to facilitate continuous improvement within the team.

● Maintain comprehensive documentation of cross-training experiences, creating a knowledge repository for the Flex Team.

● Demonstrate effective time management skills to balance assignments across different teams.

● Maintain flexibility in availability to address urgent needs, ensuring timely response and support.

Basic Qualifications/ Skill Sets

● High school diploma or equivalent; bachelor's degree in a related field is a plus.

● Minimum of [2+] years of experience in mortgage funding, loan processing, or a related role.

● Strong understanding of mortgage loan documentation, terms, and regulatory guidelines.

● Excellent attention to detail and organizational skills.

● Ability to work independently and meet tight deadlines.

● Proficient in using mortgage industry software and tools.

● Strong communication and interpersonal skills.

● Ability to adapt quickly to new tasks, technologies, and work environments.

● Proven ability to work collaboratively in a fast-paced, dynamic team setting.

● Prior experience in cross-functional roles or demonstrated ability to learn quickly across different domains.

● Strong analytical and problem-solving skills.