Professional Services Consultant, Application Services

About Us

At Cloudflare, we are on a mission to help build a better Internet.

About the role:

Cloudflare provides advisory and hands-on-keyboard implementation and migration services for enterprise customers.

This position has working hours Monday to Friday 09:00 a.m. to 06:00 p.m.

What you will do:

• Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices.
• Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer.
• Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process.
• Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations.
• Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices.

Experience might include a combination of the skills below:

• 8+ years of experience in a customer facing position as a Customer Engineer, Security Engineer, Implementation Engineer, Onboarding Engineer, Consultant, Technical Support Engineer, Solutions Architect, and/or Systems Engineer.
• Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
• Deep understanding of Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs.
• Demonstrated experience with a scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills.
• Working experience with security aspects of an internet property, such as Firewalls, WAFs, Bot Management, Rate Limiting, (M)TLS.
• Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/2, TLSv1.3.
• Working experience with infrastructure as code tools like Terraform.
• Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty.

CompensationCompensation may be adjusted depending on work location.

• For Colorado, New York and Texas based: Estimated annual salary of $159,000.00 - $195,000.00
• For New York City, Washington, DC Metro and California based (excluding Bay Area): Estimated annual salary of $176,000.00 - $215,000.00
• For San Francisco Bay Area based hires: Estimated annual salary of $184,000.00 - 224,000.00

EquityThis role is eligible to participate in Cloudflare’s equity plan.

BenefitsCloudflare offers a complete package of benefits and programs to support you and your family.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company.

Sound like something you’d like to be a part of? We’d love to hear from you!