Senior Program Manager

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role: The Senior Program Manager will oversee strategic growth of select program clients by ensuring successful delivery of program scope, maximizing value and benefits for both Xylem and clients. This position will utilize a diverse skill set to plan and achieve program goals, combining client service management, asset management, and project management functions as required by the unique demands of their programmatic clients. With a fixed goal of extending the life of linear assets through coordination of condition assessment and data analytic efforts, the Senior Program Manager will apply their experience to develop multi-year roadmaps tailored to specific business and client goals. This position will require exceptional organizational, leadership, communication and collaboration skills to build and maintain deep and trusted relationships with internal and external stakeholders to define success and meet the dynamic requirements and goals of each program.

CORE RESPONSIBILITIES:

Program Management

• Develop and execute pipeline asset management plans for strategic accounts in collaboration with internal and external stakeholders.
• Lead selection of strategic accounts in collaboration with sales and operations
• Develop a process/methodology to standardize program management across North America in a scalable fashion
• Define client program operations, goals, and workflows in accordance with contracts, bid documents, and Xylem standard procedures and practices.
• Develop and execute strategic program roadmaps over multi-year horizons to unlock benefits, metabolize opportunities, and protect from risks within the unique context of the program.
• Monitor and control budgets and forecasts at program-level, working with Project Delivery resources to ensure alignment at project-level and task-level.
• Schedule and attend progress meetings and prepare progress updates for both client and Xylem leadership.

Linear Asset Management

• Develop a deep understanding of their clients’ strategic and asset resiliency goals and position Xylem to contribute positively to those goals.
• Understand the intricacies of a client’s linear asset network – how it’s operated, how it’s maintained, how it fails, how level of service performance is measured.
• Synthesize results from condition assessments and engineering analyses across the pipeline network to ensure recommendations are consistent with client and program linear asset management goals.
• Ensure client deliverables complete appropriate technical reviews and quality control prior to delivery to client.

Communication & Leadership

• Industry leadership at conferences, committees, and workshops
• Leverage technical pipeline management expertise to navigate various discussions with clients, building trust and credibility.
• Support Project Delivery staff conducting assessment work within the program team, providing voice of client feedback and ensuring quality as well as adherence to unique program processes.
• Develop internal relationships to support the overall growth and success of Assessment Services, mentor peer and mid-level staff.
• Keep informed of new developments and requirements affecting the organization for the purpose of recommending changes in programs or applications. 
• Available to support clients during non-routine business hours.
• Participation in Xylem Watermark volunteer activities

QUALIFICATIONS:

• Professional Engineer designation and/or Project Management Professional (PMP) designation.
• Program Management Professional (PgMP) designation preferred.
• Bachelor’s degree in an Engineering discipline preferred, with a minimum of 10 years of related work experience, including at least 5 years of experience managing clients/programs with large ongoing contracts.
• Engineering consulting, construction, and/or water/wastewater experience.
• Excellent team leadership skills and experiences including the proven ability to mentor and informally lead others, conflict and issue resolution, and ability to motivate and inspire others; prior indirect/direct supervisory experience preferred
• Is highly influential and persuasive, develops trusted relationships internally and externally
• Exhibits sound judgement, has the willingness to make decisions
• Strong interpersonal skills and the ability to work well as part of a team
• Demonstrated excellent verbal and written communication skills
• Ability to manage key stakeholder interests, while at the same time managing conflicting priorities and business interests
• The ability to work logically and systematically, with good time management
• Proven ability to make decisions that are based on analytics/facts/observations and adhere to standard operating procedures/policies
• Able to ensure project deliverables are compliant with all applicable codes and standards, both internally and externally.
• Demonstrate a commitment to Safety, Environment, and Quality.
• Problem-solving and decision-making skills plus the ability to think laterally while offering creative solutions
• IT literacy and the ability to handle electronic data
• Flexibility and the ability to manage change
• Proactive with a high level of attention to detail

The estimated salary range for this position is $130,000 to $170,000 USD plus bonus. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.

#LI-KS1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation