Onboarding Project Manager

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI).

We are actively seeking an Onboarding Project Manager (OPM). This is a remote position and can be based anywhere in Brazil.

Position Summary

Reporting to the Manager, Global Client Onboarding (GCO), the Onboarding Project Manager (OPM) is responsible for assuring the successful onboarding of Rimini Street’s top clients across all supported product lines.

The OPM is responsible for leading the successful on-time completion of the client onboarding project plan.   Key tasks include developing the Onboarding Project plan, establishing client and Rimini Street project roles and responsibilities, identifying project risk areas, creating risk mitigation plans and managing all escalations related these accounts.  The OPM will manage all executive and project reporting, both with the client and to the Rimini Street internal management teams.  

The OPM needs to have excellent communication with client contacts and the project teams.  The OPM is also expected to contribute to client onboarding projects, improvements and innovations.

Essential Duties & Responsibilities

• Responsible for successful, on-time completion of client onboarding projects

• Leads internal teams to execute client onboarding processes and tasks to assure successful, on-time completion of all deliverables

• Develops and drives onboarding project risk mitigation and leads all escalations related to these projects

• Provide pre-sales client onboarding assistance for the sales organization  

• Ensures onboarding tasks are performed in accordance with ISO processes

• Maintain up-to-date project information in Salesforce.com and other systems  

• Manage client communications and escalations during the onboarding process

• Provide detailed and timely status reporting to internal management team  

• Assure excellent client satisfaction with entire onboarding process

• Secure client reference ability at conclusion of onboarding

• Identify and propose onboarding innovations and improvement opportunities

• 10% travel expected

Education & Certification

• Bachelor and/or master’s degree in business, Finance, Computer Science or related field, or equivalent experience

• Project Management certification or equivalent desired

• SAP or Oracle Implementation and/or technical certifications desired

Experience 

• Significant consulting or project management experience working with SAP, Oracle EBS Applications or Oracle Database solutions, including strong client management experience

• 5+ years ERP application implementation and/or upgrade project management experience

• Strong analytical and problem-solving skills

• Excellent organizational, communication, interpersonal, relationship building skills

• Technical consulting experience preferred

 Qualifications & Skills

• Fluency in English and Portuguese is essential

• Fluency in French is preferred

• 5+ years technical project management experience

• Escalation management experience

• Negotiation and objection-handling skills

• Strong analytical and problem-solving skills

• Ability to successfully execute project plans with successful results

• Excellent organizational, communication, interpersonal, relationship building skills

• Ability to work well in a cross-functional, matrix management environment

• Expertise using common project management tools: e.g. MS Project, Visio, Excel and PowerPoint

• Strong English and Portuguese verbal and written communication skills 

• Strong analytical and problem-solving skills

• Excellent organizational, communication, interpersonal, relationship building skills

Location

• Remote/Sao Paulo, Brazil

Why Rimini Street? 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company

  • We dream big and innovate boldly.

    

• Colleagues

  • We work with extraordinary people who create a culture of mutual respect and collaboration.

   

• Clients

  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

   

• Community 

  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 

• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies

• Over 2,000 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/. 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.