Executive Support IT Engineer

The role

The Executive Support IT Engineer will provide white-glove, high-touch technical support to senior leadership, including C-level executives. This role requires a polished professional with exceptional technical expertise, discretion, and the ability to thrive in high-pressure environments with little to no direction. The engineer will serve as the primary point of contact for executive technology needs, ensuring seamless productivity, communication, and security across devices, applications, and collaboration platforms.

: Due to the nature of this role, there will be moments where a traditional work week or hours will not apply. We will always strive to achieve meaningful work/life balance, but that will be dictated by the needs of the given moment. A flexible schedule and the ability to travel is a necessity.You’re welcome to work in our office in Tel Aviv.

Your responsibilities will include:

Deliver personalized IT support for executives including; but not limited to; troubleshooting, system setup, and proactive maintenance for laptops, mobile devices, AV systems, and collaboration tools.
Provide rapid response to critical technical issues impacting executives, ensuring minimal disruption to business operations.
Support executive meetings and events, including video conferencing, telepresence, and boardroom AV technology.
Maintain and configure executive devices (Windows, macOS, iOS, Android), ensuring compliance with corporate IT policies and security standards.
Partner closely with IT leadership, security teams, and external vendors to escalate and resolve complex issues efficiently.
Develop executive-friendly documentation and quick reference guides for common workflows and tools.
Anticipate technology needs and proactively recommend improvements to enhance executive productivity.
Support executive travel by ensuring mobile, remote connectivity and collaboration tools function securely worldwide.
Handle sensitive and confidential information with the highest degree of professionalism and discretion.

It will be an added bonus if you have:

Exhaust all possible scenarios within their access level when attempting to resolve an issue
Proactively seek feedback from peers, mentors, and leaders
Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects
Contribute to continuous service improvement by participating in projects and driving operational enhancements.
Build meaningful and fruitful relationships within the team and cross functionally
Fearlessly seek improvement personally, within processes, and within the team’s culture

We expect you to have:

Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
Experience: 5+ years in IT support roles, with at least 2 years supporting executives or VIPs in a corporate environment.
Technical Expertise:
- Strong proficiency with Microsoft 365, Exchange, Teams, Zoom, and other collaboration platforms.
- Advanced troubleshooting skills for Windows, macOS, iOS, and Android.
- Familiarity with AV conferencing technologies (Cisco, Polycom, Zoom Rooms, etc.).
- Understanding of networking fundamentals (VPN, Wi-Fi, firewalls, mobile hotspots).
- Experience with enterprise security protocols (MFA, MDM, encryption).
Soft Skills:
- Exceptional communication and customer service skills with a high degree of professionalism.
- Ability to work under pressure and manage multiple priorities simultaneously.
- Discretion and integrity when handling sensitive information.
- Flexible and adaptable, with the ability to support executives outside normal business hours if needed.
Key competencies:
- High emotional intelligence and ability to work effectively with executives.
- Strong problem-solving and critical-thinking abilities.
- Proactive mindset with a focus on continuous improvement.
- Commitment to confidentiality and data security.

Details

The role

Your responsibilities will include:

Deliver personalized IT support for executives including; but not limited to; troubleshooting, system setup, and proactive maintenance for laptops, mobile devices, AV systems, and collaboration tools.
Provide rapid response to critical technical issues impacting executives, ensuring minimal disruption to business operations.
Support executive meetings and events, including video conferencing, telepresence, and boardroom AV technology.
Maintain and configure executive devices (Windows, macOS, iOS, Android), ensuring compliance with corporate IT policies and security standards.
Partner closely with IT leadership, security teams, and external vendors to escalate and resolve complex issues efficiently.
Develop executive-friendly documentation and quick reference guides for common workflows and tools.
Anticipate technology needs and proactively recommend improvements to enhance executive productivity.
Support executive travel by ensuring mobile, remote connectivity and collaboration tools function securely worldwide.
Handle sensitive and confidential information with the highest degree of professionalism and discretion.

It will be an added bonus if you have:

Exhaust all possible scenarios within their access level when attempting to resolve an issue
Proactively seek feedback from peers, mentors, and leaders
Exhibits prideful ownership of work and proactively champions the needs of the team, users, and projects
Contribute to continuous service improvement by participating in projects and driving operational enhancements.
Build meaningful and fruitful relationships within the team and cross functionally
Fearlessly seek improvement personally, within processes, and within the team’s culture

We expect you to have:

Education: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
Experience: 5+ years in IT support roles, with at least 2 years supporting executives or VIPs in a corporate environment.
Technical Expertise:
- Strong proficiency with Microsoft 365, Exchange, Teams, Zoom, and other collaboration platforms.
- Advanced troubleshooting skills for Windows, macOS, iOS, and Android.
- Familiarity with AV conferencing technologies (Cisco, Polycom, Zoom Rooms, etc.).
- Understanding of networking fundamentals (VPN, Wi-Fi, firewalls, mobile hotspots).
- Experience with enterprise security protocols (MFA, MDM, encryption).
Soft Skills:
- Exceptional communication and customer service skills with a high degree of professionalism.
- Ability to work under pressure and manage multiple priorities simultaneously.
- Discretion and integrity when handling sensitive information.
- Flexible and adaptable, with the ability to support executives outside normal business hours if needed.
Key competencies:
- High emotional intelligence and ability to work effectively with executives.
- Strong problem-solving and critical-thinking abilities.
- Proactive mindset with a focus on continuous improvement.
- Commitment to confidentiality and data security.