At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

Job Summary

The IT Application Specialist is part of the Global Applications organization and owns the lifecycle, support, and continuous improvement of assigned global applications used inside the factories and that supports manufacturing operations.

The position is intentionally designed to be process and application agnostic, enabling flexible assignments of global applications & processes based on business needs. As the primary IT owner, you act as the central interface between business users, digital factory teams, external vendors, and internal IT functions. You ensure alignment between business processes and IT solutions, while maintaining operational stability, regulatory compliance, and a focus on continuous improvement.

Essential Duties and Responsibilities

Application & Process Ownership

• Own assigned applications and associated IT processes across their lifecycle (operate, maintain, and enhance).

• Serve as the primary IT point of contact between business users, digital factory teams, Manufacturing, and IT functions for assigned systems & processes.

• Ensure applications meet operational, compliance, and performance expectations in a 24/7 manufacturing environment.

• Support the evolution of applications as business processes, regulatory requirements, and factory needs change.

• Manages the business and operations intake process for global applications, translating demand into enhancement and transformation initiatives while supporting IT planning and delivery execution.

Operations, Support & Service Management

• Oversee and coordinate ticket activities (e.g. Demand, incident, service request, and problem management) using ServiceNow.

• Participate in and support 24/7 on-call or follow-the-sun support models, as required.

• Handle or coordinate high-complexity support issues, including root cause analysis and corrective actions.

• Coordinate with vendors and internal technical teams to resolve escalations and recurring issues.

Configuration, Integration & Change

• Support application configuration, interfaces, and integrations with other factory systems, data platforms, and enterprise applications.

• Coordinate changes, releases, and deployments in alignment with applicable Jabil policies & processes.

• Collaborate with technical leads and vendors on upgrades, patches, and functional enhancements.

System Documentation, Validation & Compliance (IT / CSA)

• Create, maintain, and ensure accuracy of required IT and Computer Software Assurance (CSA) documentation, including:

  • Architecture Diagrams

  • Design Specifications

  • Maintenance and Support Plans

  • Installation Qualification (IQ) documentation

  • Functional and risk-based test scripts

  • Execute and support IT test activities, including functional, regression, and integration testing.

  • Ensure audit readiness and actively support internal and external audits in regulated environments.

Metrics, Continuous Improvement & Innovation

• Contribute to the definition, tracking, and reporting of KPIs related to system usage, availability, performance, incident trends, and service quality.

• Identify opportunities for process optimization, automation, and improved operational efficiency.

• Contribute to initiatives related to Agile delivery, Azure DevOps, automated testing, and AI-enabled capabilities (e.g., quality analytics, anomaly detection, intelligent support).

Knowledge, Skills & Competencies

• Foundational understanding of manufacturing IT systems

• Familiarity with regulated environments (medical devices, pharmaceuticals, healthcare manufacturing) is a plus.

• Working knowledge of ITIL-based service management concepts and ticket-driven support models.

• Basic understanding of system integrations, data flows, and enterprise application landscapes.

• Exposure to or strong interest in Agile methodologies, DevOps, and automated testing practices.

• Strong communication and coordination skills, with the ability to work effectively across business, IT functions, and external vendor teams.

• Ability to operate in a global, matrixed organization with evolving priorities.

Education & Experience Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline.

• 2–4 years of relevant IT experience, preferably in application support, manufacturing IT, or quality systems.

• Experience with manufacturing execution environments is a strong advantage but not required.

• ITIL Foundation or similar certification is a plus.

Working Conditions

• Standard business hours with flexibility to support global manufacturing operations.

• Participation in on-call or after-hours support, as required.

• Occasional domestic and/or international travel may be required.

• Office-based or hybrid working environment, depending on location and business

BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to Always_Accessible@Jabil.com with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

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