About Ramp

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 30,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $2B and 20M hours with Ramp.

About the Role

As a foundational member of our product operations organization, you will support Ramp’s product offerings for our customers as we scale. You will leverage data to identify opportunities for our users, build out automation and processes to help Ramp scale internally, and assist in the launch process for new features. You’ll work closely with our Travel teams including product managers, engineers, design, data and our customer-facing teams. You’ll play a key role in driving the success of Ramp’s Travel product, ensuring seamless experiences for users while optimizing internal operations and supporting ongoing innovation in travel spend management.

What You’ll Do

• Own creating high-leverage product analytics tracking and data analysis to surface quantitative opportunities for improving performance, quality, and intuitiveness of the product

• Own identifying opportunities to automate, optimize, and refine processes to help us scale operationally as we continue to expand the scope of our products, and own the change management of those updates

• Become the foremost expert on the customer’s experience for your product set, and work to connect the daily experience of Ramp’s customer-facing teams with the product and engineering teams to help evolve the product roadmap and achieve fast resolution of product bugs and issues

• Partner with Product Operations leadership to refine the product operations team’s vision and mission as Ramp continues to scale

What You Need

• Minimum 2 years working in product management, product operations, business operations, or consulting

• Strong ability to use data to understand opportunity and query data via SQL

• Experience working directly with customers through feedback requests and/or user research interviews

• Experience leveraging qualitative feedback to create product recommendations

• Ability to work in undefined spaces

• Strong investigative and critical thinking skills

• Familiarity with and expanding on internally used tools (dashboards)

Nice to Haves

• Experience with Retool

• Technical programming experience (Python, Java, React)

*Please note that this Product Operations role will require you to be comfortable with working in-person at our NYC HQ (located near Madison Square Park) at least 3 days/week*