Manager Trade Compliance

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

The Manager Logistics Compliance, APAC is responsible for the trade operations and development of the strategies, policies, processes, and requirements for medical devices import, export, and trade programs. He/ she will ensure regional compliance while managing the expeditions flow of international trade. The responsibility also includes import and export classification, country of origin, trade preferential, supply chain security (C-TPAT, AEO), export control / license determination, and other trade compliance programs. The ideal candidate would be a subject matter expertise of global trade regulations and experience with customs operations with a strong track record of delivering projects that involves coordination across different functions (e.g. tax, supply chain, etc.).

Essential Job Duties

• Develop, implement, and manage the relevant trade compliance policies and procedures manuals and standard work documents necessary to successfully manage import and export operations across the region. 
• Supervise import/ export transactions, processes and documentation requirements to facilitate the smooth flow of goods across borders while minimizing delays and costs.
• Oversee daily import / export shipment clearance operations. Lead broker reviews and monitoring to enhance broker performance and cycle times.
• Manage compliance with preferential-and non-preferential trade, duty suspension, drawback programs and economical customs procedures where applicable.
• Ensure Regional data integrity related to tariff classification, country of origin, and regulatory information declared to Customs and other Government Agencies.
• Develop and implement audit programs to ensure the accuracy in the shipping document and customs declaration. 
• Oversee import and export recordkeeping practices to ensure compliance with Corporate Policy and regulations of all government agencies.
• Supervise pre- and post-entry audits related to customs declaration, forwarder/ brokers, other logistics service providers and suppliers. Follow up with appropriate corrective action and make corrections when non-compliance is identified.
• Monitor forwarders and customs brokers and evaluate adherence to Intuitive Brokerage SOP and metrics. Report findings to Corporate Logistics Compliance and follow up with documented corrective action related to monthly brokerage metrics reports.
• Develop and conduct internal risk assessments. Follow-up with Compliance Improvement Plans.
• Monitor and report on trade compliance effectiveness, identify gaps, advise on local risk and manage mitigation of these risks.
• Develop and implement cross-functional training program on import/ export requirements.
• Audit and maintain data governance in SAP and global product database and applicable trade compliance records in accordance with regulatory requirements.
• Provide accurate trade data element including product classification, ECCN, country of origin, license determination to internal business units and outside service providers to ensure compliance with Customs regulations and other trade requirements.
• Serve as a subject matter expert on customs compliance matters, providing guidance and support to internal stakeholders on complex issues and transactions.
• Participate as core team member on new product development, new market launch, new product launch ensuring that all trade compliance requirements are met.
• Communicate risks, proposals, regulatory updates and strategies to internal and external stakeholders. 
• Interact with IT and Center of Excellence (COE) to streamline and improve import/ export data for compliance; communicate requirements to IT and assist with testing and solutions implementation.
• Conduct and report findings of internal risk assessments. Follow-up with Compliance Improvement Plans.
• Provide training to other functional groups on trade programs and import and export requirements.
• Assist in global and/or regional compliance projects/programs.
• Provide assistance to company sites, suppliers, and customers in the continuous improvement of their compliance functions.
• Perform other duties, tasks, special projects as assigned.

Qualifications

Required Skills and Experience

• Strong technical knowledge of global Trade Compliance principles (customs valuation, incoterms, license and permits, country of origin, HTS classifications, duty optimization / Free Trade Agreements, export controls and sanctions etc.)
• Strong knowledge of APAC customs regulations schemes and requirements. (AEO, IPR
• Experience with leading, executing, and maintaining trade operations and trade programs.
• Demonstrate ability to transform strategic vision into innovative solutions from existing resources.
• Must possess strong analytical and change management skills, critical thinking, and problem solving with experience in risk management processes and gap analysis.
• Must be able to maintain a high level of confidentiality.
• Excellent verbal and written communication skills, and present effectively and persuasively at all levels.
• Bring extensive industry knowledge and demonstrated ability to influence at the Intuitive leadership site level.
• Proficient in the use of Microsoft Outlook, Word, Excel, and PowerPoint.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Strong cross-functional collaboration skills and ability to influence others through demonstrated expertise. Ability to manage multiple cross-organizational projects.
• Must be a team player, work effectively both independently and collaboratively.
• Strong working experience with databases, enterprise resource planning (ERP), global trade automation solutions, and the Automated Commercial Environment (ACE) functionality.
• Experience in implementing and maintaining the C-TPAT, AEO programs and duty drawback.
• Ability to handle multiple competing priorities in a fast-paced environment while working with multiple stakeholders to develop and scale the programs.
• Detail oriented and highly organized with ability to multi-task and minimal guidance.

Required Education and Training

• Bachelor’s degree in supply chain, international business, finance or similar.
• 7+ years of experience in Trade Compliance / Logistics Operations Compliance. 
• Licensed Customs Broker or similar professional trade certifications.
• Strong global trade programs (classification, ECCN, supply chain security, preferential and non-preferential origin, etc) experience.

Preferred Skills and Experience

• Understanding and experience with the importation and exportation of medical devices.
• Experience in implementing and maintaining Global Trade Management Software.
• Experience in SAP S4/ HANA, Agile, and related transactional and outputs are preferred.
• Previous customs compliance experience is preferred.
• Six-Sigma experience preferred.

Additional Information

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.