Operations Intern

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-powered technology, it’s like having a team of expert researchers at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we’re looking for

We’re looking for a motivated, curious, and analytical Operations Intern to support key projects and initiatives that are driving our success and aligned to our biggest priorities in our Customer Success org. This is a hands-on opportunity to see how a high-growth company scales its operations and successfully supports thousands of customers each quarter.

This position reports to the Senior Manager of Post Sales-Operations.

What you’ll be working on

• Operational Support: Contribute to projects and reports that help track success metrics and key performance indicators.
• Data Management: Help audit and review various reports and metrics to ensure consistency across teams
• Insight Generation: Clean and organize data to help identify trends, presenting your findings to stakeholders
• Cross-Functional Collaboration: Coordinate with various stakeholders to help support ongoing programs, projects, and initiatives.

We’d love to hear from people with

• Academic Background: Currently pursuing a Bachelor’s or Master’s degree in Finance, Economics, Business, Mathematics, or a related quantitative field.
• Analytical Mindset: A strong comfort level with numbers and an interest in providing insights.
• Technical Foundations: Proficiency in Microsoft Excel (vlookups, pivot tables) and Google Suite. Previous exposure to Salesforce is a major plus but not required.
• Communication: Ability to communicate clearly in written and oral English; you should be comfortable explaining the "why" behind the data.
• Adaptability: A "no task is too small" attitude and a desire to learn in a fast-paced environment.

The hourly pay provided for this position is from CAD $34.00 / hour depending on geographic market and assuming a full-time schedule. Actual hourly pay is based on a number of factors including market location, job-related knowledge, education or training, skills, and experience.This opening is for an existing vacancy.

SurveyMonkey believes in-person collaboration is valuable for building relationships, fostering community, and enhancing our speed and execution in problem-solving and decision-making. As such, you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked

At SurveyMonkey, curiosity powers everything we do. We’re a global company where people from all backgrounds can make an impact, build meaningful connections, and grow their careers. Our teams work in a flexible, hybrid environment with thoughtfully designed offices and programs like the CHOICE Fund to help employees thrive in work and life.

We’ve been trusted by organizations for over 25 years, and we’re just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving, opening new hubs in Costa Rica and India, crossing the threshold of 100 billion questions answered, and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company values—like championing inclusion and making it happen—by embedding them into how we hire, collaborate, and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

Your data 

For more information on how SurveyMonkey (including its subsidiary and affiliated companies) processes your personal data as a job candidate or applicant, please see our Global Applicant and Candidate Data Privacy Notice. Please note that we may use artificial intelligence (AI) tools to support parts of the hiring process, such as sourcing candidates, reviewing applications, analyzing resumes, or summarizing interviews. These tools assist our recruitment team but do not replace human judgment.