Guest Services Associate (Remote) - PHILIPPINES ONLY

We are a dynamic RV park company committed to providing exceptional service and a memorable experience for our residents. Our park offers a range of amenities and services, ensuring a comfortable and enjoyable stay for all guests.

We are seeking a proactive and customer-oriented individual to join our team as an RV Park Guest Services Associate. The ideal candidate will be responsible for a variety of tasks including reservation management, resident follow-ups, customer service, marketing initiatives, and outreach to potential partners.

Responsibilities

Learn and proficiently use reservation software (Firefly Reservations) to manage bookings and ensure accurate record-keeping.
Follow up with residents who have incomplete checklist items, record necessary data such as license plates, site services agreements, rent payments, and background checks.
Answer phones during after-hours shifts, primarily from 4:00 PM to 8:30 PM CST, and weekends from 10:00 AM to 6:00 PM on Saturdays and 12:00 PM to 5:00 PM on Sundays CST.
Manage online listings on platforms such as Craigslist and Facebook, promptly responding to inquiries and emails to facilitate bookings and address customer concerns.
Develop and execute Facebook advertising campaigns within a specified budget, including creating and running ads, conducting A/B tests, and responding to inquiries generated through these ads.
Utilize off-time to reach out to RV park owners from a provided database, fostering partnerships and exploring collaboration opportunities.

Qualifications

Previous experience in customer service, hospitality, or a related field is preferred.
Proficiency in using reservation software and basic computer skills.
Excellent communication and interpersonal skills.
Ability to work independently and prioritize tasks effectively.
Flexibility to work shifting schedule
Familiarity with online advertising platforms such as Facebook Ads Manager is a plus.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Excellent verbal and written communication skills
Ability to interact professionally with residents and team members
Strong customer service orientation, focusing on resident satisfaction
Skill in addressing resident concerns and handling inquiries promptly
Attention to detail for accurate resident data recording and effective advertising campaigns
Preferred experience in customer service, hospitality, or related fields
Experience in RV park or property management (ex. Airbnb) is an advantage but not mandatory
Demonstrated ability to work effectively in a team and adapt to changing circumstances
Flexibility to work evening shifts and weekends - Wednesday to Sunday work week
Full-time availability, committed to a 40-hour workweek.
Flexible to work shifting schedule in the US timezone, from Wednesday to Sunday.
Capable of maintaining a distraction-free work-from-home setup.
Laptop or Desktop meeting the minimum specifications: 8GB RAM and i5 operating system.
Reliable and high-speed internet connection with a minimum speed of 10 MBPS.
Competitive Compensation: Enjoy a basic monthly salary of $800.
Generous Paid Time Off (PTO): Accumulate up to 12 Paid Time Off days per year, providing flexibility for personal and vacation needs.
Paid Holidays: Recognize and celebrate US Holidays with paid time off.
Full-Time Remote Work: Embrace the flexibility of a full-time work-from-home arrangement, allowing you to create a comfortable and efficient workspace in the comfort of your home.

Details

Location

Philippines

Salary

$800/year

Technologies

Facebook

Responsibilities

Learn and proficiently use reservation software (Firefly Reservations) to manage bookings and ensure accurate record-keeping.
Follow up with residents who have incomplete checklist items, record necessary data such as license plates, site services agreements, rent payments, and background checks.
Answer phones during after-hours shifts, primarily from 4:00 PM to 8:30 PM CST, and weekends from 10:00 AM to 6:00 PM on Saturdays and 12:00 PM to 5:00 PM on Sundays CST.
Manage online listings on platforms such as Craigslist and Facebook, promptly responding to inquiries and emails to facilitate bookings and address customer concerns.
Develop and execute Facebook advertising campaigns within a specified budget, including creating and running ads, conducting A/B tests, and responding to inquiries generated through these ads.
Utilize off-time to reach out to RV park owners from a provided database, fostering partnerships and exploring collaboration opportunities.

Qualifications

Previous experience in customer service, hospitality, or a related field is preferred.
Proficiency in using reservation software and basic computer skills.
Excellent communication and interpersonal skills.
Ability to work independently and prioritize tasks effectively.
Flexibility to work shifting schedule
Familiarity with online advertising platforms such as Facebook Ads Manager is a plus.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Excellent verbal and written communication skills
Ability to interact professionally with residents and team members
Strong customer service orientation, focusing on resident satisfaction
Skill in addressing resident concerns and handling inquiries promptly
Attention to detail for accurate resident data recording and effective advertising campaigns
Preferred experience in customer service, hospitality, or related fields
Experience in RV park or property management (ex. Airbnb) is an advantage but not mandatory
Demonstrated ability to work effectively in a team and adapt to changing circumstances
Flexibility to work evening shifts and weekends - Wednesday to Sunday work week
Full-time availability, committed to a 40-hour workweek.
Flexible to work shifting schedule in the US timezone, from Wednesday to Sunday.
Capable of maintaining a distraction-free work-from-home setup.
Laptop or Desktop meeting the minimum specifications: 8GB RAM and i5 operating system.
Reliable and high-speed internet connection with a minimum speed of 10 MBPS.
Competitive Compensation: Enjoy a basic monthly salary of $800.
Generous Paid Time Off (PTO): Accumulate up to 12 Paid Time Off days per year, providing flexibility for personal and vacation needs.
Paid Holidays: Recognize and celebrate US Holidays with paid time off.
Full-Time Remote Work: Embrace the flexibility of a full-time work-from-home arrangement, allowing you to create a comfortable and efficient workspace in the comfort of your home.