Director, Sales Technology Systems

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.

At Klaviyo, we believe building a great company starts with building a great team. We welcome candidates from a wide range of backgrounds and experiences and value potential as much as direct experience.

Klaviyo is a leading marketing automation and customer data platform built for B2C businesses. Since going public in 2023, we’ve been scaling rapidly and investing in the systems and infrastructure that power our next phase of growth. This is a high-impact opportunity to lead the transformation of Klaviyo’s Sales technology foundation as we evolve into a multi product, global platform and expand into enterprise and complex sales motions.

About the Team

The Sales Technology Systems team is part of Global Technology Solutions (GTS) and is responsible for the systems, data, and workflows that power Klaviyo’s go-to-market engine.

The team partners closely with Sales, Revenue Operations, Finance Technology, and Data to deliver scalable, reliable, and insight-driven solutions. Core areas of ownership include Salesforce, CPQ, sales workflows, and integrations across the quote-to-cash lifecycle.

This role reports to the VP of GTM Systems and leads a growing team of managers, analysts, and engineers.

What You’ll Do

Own the Sales Technology vision and roadmap

• Define and execute a multi-year strategy for Klaviyo’s Sales technology ecosystem aligned to revenue growth and enterprise expansion
• Operate with urgency and high accountability, driving fast, high-quality execution in a rapidly evolving environment
• Translate business priorities into a clear, scalable systems roadmap across Salesforce, CPQ, and GTM tooling

Lead and scale a high-performing team

• Inspire and align the team around a clear vision while driving a culture of accountability, speed, and continuous improvement
• Manage and develop a team of managers and individual contributors across analysts and engineers
• Attract, retain, and develop top talent while building a culture of ownership, speed, and high standards
• Establish clear ownership, operating rhythms, and delivery standards to drive consistent, high-quality outcomes

Build and scale core GTM systems

• Define long-term system architecture and make build vs buy decisions that balance speed, scalability, and maintainability
• Design and implement data models, workflows, and automation that support a growing enterprise sales motion
• Improve system reliability, data quality, and overall platform trust

Deliver CPQ and order-to-cash capabilities

• Lead the development and evolution of Klaviyo’s CPQ capabilities to support complex, enterprise deals
• Partner with Finance Technology to enable seamless, end-to-end quote-to-cash processes, including global and multi-currency requirements
• Design systems that support international growth including localization, compliance, and regional sales processes

Drive automation and AI to increase sales productivity

• Champion an AI-first approach to Sales Technology, rethinking workflows, systems, and productivity through automation and intelligence
• Identify and deliver AI and automation use cases that reduce manual work and increase selling time
• Equip AEs, BDRs, and sales teams with better insights, workflows, and tools

Partner cross-functionally to deliver impact

• Act as a strategic partner to Sales, Revenue Operations, Finance, and Data leaders
• Ensure tight alignment across systems, processes, and data to support business outcomes
• Represent Sales Technology in planning, roadmap, and cross-functional initiatives

Who You Are

You are a transformational leader operating at the intersection of technology and revenue, combining deep systems expertise with a strong sense of ownership and urgency. You’ve built and scaled Sales or GTM systems in high-growth environments and know how to translate business needs into durable, high-impact solutions.

Core experience:

• 12–15+ years in Sales/GTM systems, business systems, or enterprise applications in a SaaS or technology company
• 5+ years leading teams, including managers, across Salesforce and related GTM systems
• Experience scaling systems through major company inflection points such as moving upmarket, adding new products, or expanding globally
• Deep expertise in Salesforce architecture, data models, workflows, and integrations
• Experience supporting enterprise, sales-led motions (AEs, BDRs, inside sales)

Preferred experience:

• Experience building or scaling CPQ and complex quote-to-cash workflows
• Strong understanding of how Sales systems integrate with Finance and data platforms
• Experience driving automation and AI-enabled workflows within Sales

You’ll thrive here if you:

• Operate effectively in fast paced environments with ambiguity and competing priorities
• Think in systems, not just tools
• Balance strategic vision with hands-on execution
• Operate with high agency and accountability, taking ownership of outcomes end to end
• Focus on enabling sellers to spend more time with customers
• Build strong partnerships across technical and business teams

Why This Role

This is a critical leadership role at a pivotal moment for Klaviyo. You will lead the transformation of our Sales technology ecosystem, enabling our go-to-market teams to operate at scale and accelerating our expansion into enterprise and global markets.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

**Massachusetts Applicants:**It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.

In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. 

Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.

Base Pay Range For US Locations:

$184,000—$276,000 USD

Get to Know Klaviyo

We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.

AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. 

_By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice._

Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.

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