Solutions Engineer (AI Services)

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What can you expect in a Solutions Engineer role with TaskUs:

As a Solutions Engineer with TaskUs, you will serve as the primary technical architect for our most strategic global enterprise accounts. In this role, you will design and implement complex, multi-pillar AI engagements and data pipelines that span the entire model lifecycle—from initial data collection to post-deployment safety evaluations.

You will act as the critical link between our clients’ AI objectives and our internal delivery teams. Your mission is to ensure that every proposed solution is technically robust, commercially viable, and aligned with the highest standards of AI safety and ethics. By balancing technical depth with a consultative mindset, you will help the world's largest organizations transform emerging AI technologies into transparent, secure, and high-performing enterprise assets.

You will lead the technical solutioning and scoping for a comprehensive suite of AI services:

• Model Evaluation & Red Teaming: Developing rigorous testing methodologies to identify and mitigate risks, including prompt injections, hallucinations, and safety vulnerabilities.

• Data Strategy & Collection: Architecting large-scale data acquisition programs to support high-performance model development.

• Precision Annotation & Labeling: Designing custom annotation schemas and human-in-the-loop (HITL) workflows to optimize model accuracy and alignment.

• AI Safety Frameworks: Implementing guardrails and benchmarking systems that ensure compliance with emerging global AI standards.

Responsibilities 

• Lead the end-to-end technical discovery process to design bespoke AI safety and development engagements, including red teaming, data collection, and expert labeling.

• Collaborate with Sales + Service Line Leadership to navigate complex sales cycles within the Global 2000, acting as the technical authority to secure the "technical win."

• Partner with internal Product and Engineering teams to translate client requirements into actionable Statements of Work (SOWs), ensuring operational feasibility and resource alignment.

• Consult on advanced LLM workflows, providing expertise on model training, fine-tuning methodologies, and comprehensive evaluation metrics.

• Partner with internal teams to architect model configurations that balance performance, safety, and cost, providing precise estimates of inference spend as part of the overall pricing strategy.

• Architect robust adversarial testing (red teaming) and guardrail strategies to identify and remediate risks such as bias, toxicity, and prompt injection.

• Work closely with Finance and Operations to develop pricing structures for large-scale data and safety projects, balancing competitive positioning with internal margin targets.

• Act as the primary technical interface for C-suite and technical stakeholders, delivering high-impact presentations and managing Proof of Concept (POC) success criteria.

Required Qualifications

• Mid-level experience (4 - 7 years) in Data Science or Machine Learning, with a specific focus on the training and evaluation of Large Language Models.

• Proven experience supporting large-scale technical sales to global organizations, with a deep understanding of enterprise security, privacy, and procurement standards.

• A strong professional interest or background in AI Alignment and Safety

• Ability to move beyond "off-the-shelf" features to create multi-pillar service offerings that address unique client data and safety needs.

• Exceptional ability to bridge the gap between highly technical engineering teams and non-technical business executives.

• Strong project management skills with the ability to manage multiple complex workstreams and internal stakeholder interests simultaneously.

Work Location/Travel: 

• The position is remote.

Salary range: $90,000 - $120,000 + bonus

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.