PostmanCustomer Success Engineer - APAC
Customer Success Engineer needed to solve technical problems, build solutions, and create collateral for customers.
Who Are We?
Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500.
About the Role
We're building out the Customer Success Engineering team at Postman, and we need business-minded engineers who can solve real problems at scale.
As a CSE, you consult on the technical implementation path.
What You’ll Do
- Value Acceleration at Scale: You'll unblock customers facing everything from basic setup issues to complex architectural challenges.
- Technical Discovery and Solutioning: Partner with CSMs to understand the business objectives, then translate those into technical reality.
- Collateral and Enablement: Build reusable assets such as technical guides, templates, scripts, or reference implementations that scale best practices across customers.
- Product Feedback Loop: Capture customer challenges, propose interim solutions, and document gaps to inform product roadmap discussions.
- Adaptive Problem Solving: When out of the box functionality is insufficient, design pragmatic solutions (workarounds, custom scripts, integrations, etc.) to help unblock and activate customers.
About You
You need 6-8+ years in a technical customer-facing role and a portfolio of “built things”.
You should have:
- Strong foundation in Computer Science or Engineering (degree or equivalent real-world experience)
- Experience with JavaScript and related technologies such as Node.js or TypeScript, or equivalent experience with other modern scripting languages
- Deep understanding of APIs, developer workflows, and modern DevOps practices
- Proven ability to scope ambiguous problems and deliver working solutions quickly
- Experience building technical collateral that scales - scripts, templates, automation tools
- Comfort engaging both individual developers and enterprise architects
You should be comfortable in Postman and familiar with the broader developer toolchain – GitHub, AWS, Azure, and other pipelines.
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
Our Values
At Postman, we create with the same curiosity that we see in our users.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer.