Customer Technical Architect

About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is open to remote employees in Melbourne, Victoria, Australia - with the flexibility to work out of your home office full-time. You'll have easy access to and support from your manager, and frequent video meetings to keep you seamlessly integrated into your team. If you travel to one of our Center of Energy - vibrant locations where our teams connect, collaborate, and innovate - you’ll be able to work out of our office spaces with your team.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! 

Customer Technical Architects are customer-centric technical thought leaders and evangelists within the organization. Customer Architects ensure the effectiveness and success of the wider Customer Experience and Sales functions by removing technical barriers to success and enabling our customers, organization-wide, to use the full suite of LogicMonitor products and features to their best effect.

**Here's a closer look at this key role:**

• Customer Architects should help customers, prospects and internal teams to answer the "how" questions around best practice use of the product that takes into account our customer's unique situations and goals. They will be responsible for technical enablement, helping ensure our customers have early knowledge of new features and products, and how they can be applied within a customers landscape to drive positive business outcomes.

• Customer Architects will work closely across Sales, Customer Success, Professional Services and Product teams to provide technical know-how, common tooling and frameworks that solve common customer problems that fall outside the current goals of the product organization and scope of professional service engagements. Customer Architects will also help to translate internal, customer and prospect requests into actionable information with clear business outcomes for the Product and Engineering organizations to be able to prioritize and address.

• An additional goal of this position is to help drive an engaging and results driven technical training curriculum, working closely with the training team to formalize this wherever possible; to increase speed to productivity for internal functions and speed to value for LogicMonitor customers.

What You'll Need:

• Bachelor's degree or equivalent practical experience

• 6+ years experience required in a similar technical role

• Significant experience in IT Infrastructure and/or software development, with special emphasis in areas of Compute, Storage, Databases, Networking, Application Services, Big Data and/ or distributed computing

• Experience in virtualization or cloud native architectures, containerization, observability, DevOps

• Understanding of systems, information and data flows within enterprise environments

• Experience working with and delivering API based solutions

• Superior oral and written communication skills in English

• Strong technical writing skills

• Excellent troubleshooting instincts and undaunted by unfamiliar tools

• Significant experience in Linux and or Windows/Network administration and operations including the following technologies:

  • Virtualization (VMWare, Hyper-V, Xen Server, etc…)

  • Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)

  • LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…)

  • WMI, PerfMon, JDBC, SNMP, SMTP, JMX

  • Webservers (IIS, Apache, Tomcat, etc…)

  • Active Directory

  • Database (SQL, MySQL, Postgress, etc…)

  • Scripting (groovy, powershell, ruby, etc...)

• Willingness to travel to deliver onsite training/evangelism

• Experience of working effectively as part of a distributed team

• Public speaking and presentation skills

Click here to read our International Applicant Privacy Notice.

Anticipated Application Close Date: 04/19/26

LogicMonitor is an Equal Opportunity Employer

LogicMonitor believes innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective.  We’re committed to creating a workplace where diversity is celebrated and all employees feel supported to contribute their best.  We don’t just open doors – we invite you to step through and be part of something bigger. 

We also encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, as part of our commitment to an inclusive workforce.  All qualified applicants will receive consideration for employment on the basis of merit – skills, experience, and job-related qualifications – without regard to age, race, colour, nationality or ethnic origin, faith or religious belief, sex, sexual orientation, gender identity, intersex status, marital or relationship status, pregnancy or breastfeeding, family or carer responsibilities, disability, or any other non-job-related factor.

Notice Regarding Use of AI in Hiring

We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at opt.out@logicmonitor.com. 

By submitting your application, you acknowledge this notice.

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Our goal is to ensure an accessible and inclusive experience for every candidate.

If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.

Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.