WillHireCustomer Success Manager - APAC
Your work days are brighter here.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.
About the Team
The Global Customer Success (GCS) team engages every customer to ensure significant value throughout their Workday journey. With our focus on customer growth and innovation, we improve product adoption, enhance customer outcomes, and secure renewals in partnership with our account teams. GCS creates customer advocates and champions by delivering exceptional business value. We meet each customer where they are, leveraging our Workday Community, digital capabilities, and AI resources to enhance self-serve journeys and deliver personalized success paths.
As part of our regional expansion, we are establishing a new Customer Success team based in Kuala Lumpur, Malaysia, to support customers across APAC. This team will play an important role in scaling our impact and ensuring consistent, high-quality customer engagement across the region.
We are looking for motivated individuals who are eager to learn, grow, and make a meaningful impact as part of our growth journey.
About the Role
The Customer Success Manager (CSM) plays a critical role in the success and execution of the Global Customer Success team at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.
You will work alongside a team of high performing diverse CSMs across a regional portfolio of customers. You will deliver a set of foundational engagements at defined points in the customer’s lifecycle in addition to responding to customer requests and partnering with our internal teams on various customer programs.
About You
You love being the trusted advisor to customers and internal teams – delivering upon a customer first experience and helping customers thrive!
- 3+ years of experience in customer facing roles (including Customer Success, Consulting, implementing or Account Management) that involves issues resolution and escalation management at both the business owner and executive levels.
- 2+ years of proven track record of collaborating with and building strong customer relationships especially at the Executive level. Guiding customers on our strategic IT roadmap to build a long-term relationship with customers to help them achieve their business goals and improve their overall satisfaction rate. You should be comfortable navigating in a sophisticated cross-functional setup across functions including Sales, Managing Partners, Marketing, Customer Support, Professional Services and Product Management.
Other Qualifications
Proven understanding of vendors, products, and services in SaaS enterprise software space.
Thrive in a fast-paced, sophisticated product and services sales cycle.
Strong attention to detail and experience with commercial processes and tools, including RFP responses, project calculation and/or estimation tools, and scope description and/or contract documentation.
Strong thinking and problem solving skills and excellent organization, time management and communication skills
Fluency in Mandarin is a plus
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!