Kaufmännischer Mitarbeiter Customer Service (m/w/d)

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will execute our import and export operations to ensure our goods arrive on time at the lowest landed cost while ensuring customs compliance with regulations. To excel in this role, you will work collaboratively with business partners to ensure effective management, timely solutions and execution. Externally, you will be responsible for the operational management of third-party logistics vendors, customs brokers, freight forwarders and other stakeholders needed to perform and deliver the requirements of this role. Additionally, you will be responsible for activities such as documentation preparation (invoice, packing list, bills of lading), customs management, track and trace, claims management, invoice billing management, compliance execution (HSE, quality, risk management), tenders support, and third-party performance management. 

How you will contribute

You will: 

• Provide a high-level of service to the export intercompany shipments process conducted by direct reports and support to all functions involved in the process
• Be responsible for export of intercompany shipments including SAP billing documents creation
• Be responsible for other export documents preparation – all of types of certificates
• Cooperate with external parties—for example customs agencies
• Cooperate with the warehouse team and third-party logistics operators for shipment preparation

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in outbound logistics or transport area
• Practical knowledge of customs processes and documentation
• Ability to interpret data
• Communication skills written and oral
• SAP experience - Microsoft Office (Excel skill: pivot tables, VLOOKUP, Sumif and etc. & PPT skill)
• Ability to work under pressure

More about this role

What you need to know about this position:

What extra ingredients you will bring:

Education / Certifications:

Job specific requirements:

Travel requirements:

Work schedule:

Relocation Support Available?

No Relocation support available

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Temporary (Befristet)

Transportation, International Logistics & Customs

Customer Service & Logistics