Product Manager - AI Security Assistant

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We’re looking for a Product Manager – AI Security Assistant to be part of making this happen.   

Position Overview and Objective

The Product Manager, AI Security Assistant is responsible for owning the strategic roadmap and execution of our AI Security Assistant (ASA), a cutting-edge conversational AI experience that serves as both an internal SOC productivity tool and a customer-facing interface for our MDR platform and services. This role focuses on developing and enhancing our chatbot capabilities to create the "Siri for SecOps," including strategic integration with our EPP/EDR product line to deliver seamless conversational security operations experiences. The Product Manager will work closely with SOC teams, customer success organizations, and AI/ML engineering teams to deliver intelligent conversational interfaces that enhance both analyst productivity and customer engagement. This individual will drive the evolution of conversational AI in cybersecurity, ensuring ASA becomes an indispensable tool for security operations and customer interaction.

Primary Responsibilities and Duties

AI Security Assistant Strategy & Roadmap:· Own the comprehensive product vision, strategy, and multi-year roadmap for the AI Security Assistant across internal SOC and customer-facing use cases· Define and prioritize ASA capabilities that enhance SOC analyst productivity, streamline security operations workflows, and improve customer self-service experiences· Drive strategic integration planning for ASA across MDR platform, EPP/EDR products, and broader security operations ecosystem

Conversational AI Product Management:· Manage the end-to-end product lifecycle for ASA, including natural language understanding, response generation, and integration capabilities· Define, prioritize, and maintain detailed product backlogs for conversational AI features, SOC workflow integrations, and customer experience enhancements· Collaborate with AI/ML engineering teams to translate conversational requirements into technical specifications for large language models and dialogue systems

Cross-Functional Collaboration & Requirements Gathering:· Partner with SOC teams to identify and prioritize internal use cases where conversational AI can enhance analyst efficiency and decision-making· Work closely with Customer Success and customer-facing teams to define external ASA capabilities that improve customer engagement and platform adoption· Collaborate with EPP/EDR product teams to design seamless conversational experiences across the security product portfolio User Experience & Conversation Design:· Work with UX teams and conversation designers to create intuitive, effective conversational flows for both technical and non-technical users· Ensure ASA delivers contextually relevant, accurate responses that enhance rather than complicate security operations workflows· Drive continuous optimization of conversational experiences based on user feedback, usage analytics, and performance metrics

Product Delivery & Performance Optimization:· Act as product delivery champion for ASA initiatives, ensuring conversational AI capabilities meet both internal operational and customer experience standards· Monitor and measure ASA adoption, user satisfaction, query resolution rates, and impact on operational efficiency· Continuously optimize natural language processing, response accuracy, and integration performance based on real-world usage data

Strategic Integration & Platform Evolution:· Lead ASA integration initiatives across MDR platform, EPP/EDR products, and third-party security tools to create unified conversational experiences· Drive the development of "Siri for SecOps" capabilities that enable natural language security operations across the entire product ecosystem· Contribute to broader AI strategy and conversational interface standards across the product organization

Key Skills

Conversational AI & Natural Language Processing:· Knowledge of large language models, prompt engineering, and AI-powered conversation optimization techniques· Technical aptitude to comprehend conversational AI architecture, training methodologies, and performance measurement Security Operations Expertise:· Strong understanding of SOC workflows, security analyst tasks, and operational efficiency challenges that can be addressed through conversational AI· Knowledge of security tools, platforms, and data sources that ASA needs to integrate with and query· Familiarity with security operations terminology, processes, and decision-making frameworks

Customer Experience & Interface Design:· Experience designing customer-facing AI interfaces and self-service capabilities· Understanding of user experience principles for conversational interfaces and voice/chat interaction design· Knowledge of customer journey mapping and engagement optimization through AI-powered interfaces

Product Management Excellence:

· Proven ability to manage product roadmaps with multiple stakeholder groups and technical dependencies· Experience translating conversational requirements into technical specifications and measurable outcomes· Strong analytical skills to measure and optimize conversational AI performance and user satisfaction

Communication & Stakeholder Management:· Ability to communicate effectively with AI/ML engineers, security operations teams, and customer-facing organizations· Experience facilitating collaboration between technical teams and operational security stakeholders

Key CompetenciesProblem Complexity: Works with moderate supervision on complex conversational AI and security operations challenges. Identifies opportunities for AI-powered conversation enhancement; generates innovative solutions using judgment within cybersecurity and AI best practices. Consults with senior leadership on strategic ASA initiatives and integration decisions.Managing and Measuring Work: Collaborates with engineering, SOC, and customer success teams to set clear ASA objectives and success metrics; monitors conversational AI performance and user adoption; designs feedback loops between ASA capabilities and operational outcomes.

Minimum Qualifications· 3+ years' experience in cybersecurity with direct exposure to security operations, customer-facing security services, or security product development· 3+ years' product management experience at a cybersecurity vendor or security-focused technology company· Previous experience or knowledge of conversational AI, chatbot development, or natural language processing applications

Preferred Qualifications· Conversational AI experience: Previous work developing chatbots, voice assistants, or conversational interfaces· SOC or security operations experience: Hands-on experience as SOC analyst, detection engineer, or security operations specialist· Call center or customer support experience: Understanding of high-volume customer interaction environments and self-service optimization· Natural language processing knowledge: Experience with NLP technologies, large language models, or AI conversation systems· Customer-facing product experience: Previous work on customer-facing applications, self-service platforms, or user experience optimization

· Industry certifications: CISSP, AI/ML certifications, or equivalent cybersecurity/AI credentials

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 
• Flexible annual leave, paid holidays and volunteer days 
• Training and career development programs 
• Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance. 
• Fertility support and paid parental leave

 

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com.   View our Hiring Page to learn more about our application process.

Security Requirements 

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 
• Background checks are required for this position.  
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.