Product Designer

Product Designer to design new ways to manage incidents in an AI-first world, collaborating with engineers and product managers.

About incident.io

incident.io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how you're responding, and we give you a suite of tools and insights to learn and improve over time.

The Team

The design team at incident.io is made up of experienced designers who genuinely love building startups, and care deeply about creating both a product and a company to be proud of.

We're looking for a Product Designer to join us during an exciting phase of growth. As an early member of the design team, you'll help set the bar for design of a developer-centric platform. If you enjoy complex challenges, and want to dive head first into designing for AI, this role is perfect for you.

What you’ll be doing:

Designing new ways to manage incidents in an AI-first world. The expectations we have of our software is changing, and you’ll be at the forefront of figuring out what that means for our product.
Collaborating with engineers and product managers to figure out our future. From setting out high-level flows, to crafting small details, you’ll help shape our agentic AI platform into a quality product experience.
Engaging directly with customers. From chatting about ideas or feedback on Slack, to presenting concepts on calls, we encourage you to join these important conversations. Our customers love it, and it makes us better at what we do.
Balancing craft with pragmatism. You use your experience and perspective to help us set a high bar for design, and you know how to balance this against the sometimes competing priority of shipping fast.
Levelling up design across the company. You’ll be part of establishing how product design gets done at incident.io, including helping build and maintain our design system, and rolling out processes that ensure we can do our best work at speed.

What you need to be successful:

You know how to ship. You can point to examples of work you’ve designed that’s live in the world. You’ve lived to see the consequences of your design decisions, and can tell us stories of trade-offs and small victories. You love getting work out of the door fast.
You understand professional SaaS tools. Ideally you’ve designed for developers or enterprise customers before. You can wrangle cumbersome integration flows, deal with information density challenges, and make regulatory requirements delightful.
You care about quality in software. You’ve probably contributed to, or maintained some kind of design system. You have opinions on design tokens, and the ideal loading states for components. You love to add the magic touches and flourish that differentiate a great product from a good one.
You’re fluent in the fundamentals. Alongside craft, you’re well-versed in the core aspects of user experience design. You have strong opinions on things like modals, and when to use a checkbox vs a toggle.
You share early and often. You don’t hide away searching for the perfect solution, instead you regularly share work with your project team, and the wider design team. You know when to ask for a crit, and when a screenshot on Slack is enough.

The salary for this position is determined by several job-related factors, such as experience, relevant skills, training, location, business needs, or market demands. The salary range for this role is £100,000 - £135,000 plus equity.

Our commitment to diversity

We embrace diversity at incident.io, and believe in creating supportive and inclusive environments where all of our employees can succeed. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.

Got a question?

If you have any questions before applying to the role, please email the team at jobs@incident.io

About incident.io

The Team

The design team at incident.io is made up of experienced designers who genuinely love building startups, and care deeply about creating both a product and a company to be proud of.

What you’ll be doing:

Designing new ways to manage incidents in an AI-first world. The expectations we have of our software is changing, and you’ll be at the forefront of figuring out what that means for our product.

Collaborating with engineers and product managers to figure out our future. From setting out high-level flows, to crafting small details, you’ll help shape our agentic AI platform into a quality product experience.

Engaging directly with customers. From chatting about ideas or feedback on Slack, to presenting concepts on calls, we encourage you to join these important conversations. Our customers love it, and it makes us better at what we do.

Balancing craft with pragmatism. You use your experience and perspective to help us set a high bar for design, and you know how to balance this against the sometimes competing priority of shipping fast.

Levelling up design across the company. You’ll be part of establishing how product design gets done at incident.io, including helping build and maintain our design system, and rolling out processes that ensure we can do our best work at speed.

What you need to be successful:

You know how to ship. You can point to examples of work you’ve designed that’s live in the world. You’ve lived to see the consequences of your design decisions, and can tell us stories of trade-offs and small victories. You love getting work out of the door fast.

You understand professional SaaS tools. Ideally you’ve designed for developers or enterprise customers before. You can wrangle cumbersome integration flows, deal with information density challenges, and make regulatory requirements delightful.

You care about quality in software. You’ve probably contributed to, or maintained some kind of design system. You have opinions on design tokens, and the ideal loading states for components. You love to add the magic touches and flourish that differentiate a great product from a good one.

You’re fluent in the fundamentals. Alongside craft, you’re well-versed in the core aspects of user experience design. You have strong opinions on things like modals, and when to use a checkbox vs a toggle.

You share early and often. You don’t hide away searching for the perfect solution, instead you regularly share work with your project team, and the wider design team. You know when to ask for a crit, and when a screenshot on Slack is enough.

Our commitment to diversity