Sales & Customer Service Representative

Remote Sales & Customer Service Representative

ScaleSource (Supporting U.S. Franchise Operations)

Location

Fully Remote (Global)
Must overlap with U.S. business hours (PST / CST / EST)

Role Overview

We are looking for a motivated Remote Sales & Customer Service Representative to support our client’s revenue growth and customer experience operations.

In this role, you will be responsible for converting inbound inquiries into booked appointments, performing outbound follow-ups, and promoting recurring service programs while maintaining strong customer relationships.

Your main goal will be to convert leads into booked revenue while maintaining an organized sales pipeline and excellent customer experience.

If you enjoy sales conversations, customer interaction, and working in a fast-paced environment, this role offers an excellent opportunity to contribute and grow within a U.S. franchise business.

Key Responsibilities

1. Inbound Lead Conversion

Respond promptly to inbound calls and web inquiries

Qualify potential customers and clearly explain available services

Convert inquiries into scheduled estimates or service appointments

2. Outbound Sales & Follow-Up

Perform outbound calls to new leads and unsold estimates

Re-engage past customers for seasonal services

Follow structured scripts and sales workflows

3. Recurring Program & Upsell Growth

Promote recurring service programs and maintenance plans

Track renewal opportunities and follow up with customers

Support upselling initiatives to increase revenue per customer

4. CRM & Sales Pipeline Management

Maintain organized client records in the CRM system

Update lead statuses and pipeline stages consistently

Track sales activity and pipeline movement

5. Customer Service & Retention

Address customer questions and concerns professionally

Coordinate service follow-ups with customers

Maintain a high standard of customer experience

Requirements

1. Sales or Customer Service Experience

Minimum 2 years of experience in sales, inside sales, or customer service roles handling customer inquiries and sales opportunities.

2. Inbound & Outbound Call Handling

At least 2 years of experience handling both inbound customer calls and outbound follow-up calls in a professional environment.

3. Lead Conversion & Objection Handling

Experience converting customer inquiries or leads into appointments, bookings, or sales while confidently handling objections.

4. CRM & Sales Pipeline Management

Minimum 2 years of experience using a CRM system to track leads, update pipeline stages, and manage customer interactions.

5. Upselling or Recurring Program Promotion

Experience recommending additional services, upselling products, or promoting recurring service programs or memberships.

Benefits

Remote / Work Setup

Fully remote position working with a U.S.-based franchise operation.
Candidates must be available during U.S. business hours and maintain a professional remote work environment.

Compensation

Starting salary of $1,250 – $1,500 USD per month.

Performance incentives may be available based on sales performance, lead conversion, and contribution to revenue growth.