Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities:

• Maintenance of a territory caseworker assignment;

• Ongoing maintenance of the assigned projects;

• Monitoring:

• Protocol adherence;

• Documentation in case files (electronic and hard files);

• Database use and accuracy of information collected;

• Phone calls for accuracy of content and telephone etiquette;

• Participation in client consultations and working sessions in collaboration with the manager or in the manager’s absence;

• Identification of training needs based on monitoring and lead refresher training as required and determined necessary in collaboration with the manager;

• With the manager, participate in the hiring and training process of new staff;

• Identification of needs for modification of program database, protocols and current processes;

• Daily and on-going client project communications;

• Assistance and back up to the manager;

• Client reporting;

• Responsible to report all Adverse Events to the assigned units/departments;

• The Associate Program Manager will also be assigned other duties and tasks as required from time to time.

Program Specific Responsibilities:

• Quality & File Review:

  • Review assigned files for completeness and accuracy

  • Complete ad hoc call reviews for quality checks

  • Conduct ad hoc SA reviews to identify gaps and support commercialization improvements

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• Coaching & People Support:

  • Provide coaching to front-line associates as requested by the District Manager

• Training & Onboarding:

  • Partner with PM Operations and Training to support onboarding and ongoing training needs

• Monitoring & Reporting:

  • Monitor dashboards daily and escalate any concerns/issues to management immediately

  • Review denials, identify trends, and share insights/recommendations

• Escalations:

  • Manage escalations as needed and/or as assigned.

• Projects & Continuous Improvement:

  • Participate in projects as required (process, quality, commercialization, operational enhancements)

Education:

• Post-secondary education or equivalent in a related discipline;

• Minimum of 3 years’ experience in the healthcare, pharmaceutical or biotechnology industry (or similar);

• RN/RPN license an asset;

• Bilingualism (French/English) is requirement

• Project management experience is an asset.

Minimum Skills, Knowledge, and Ability Requirements:

• Advanced knowledge of pharmaceutical distribution industry

• Strong business and financial acumen

• Strong analytical and mathematical skills

• Strong communication, both internally and externally as well as interpersonal and leadership skills;

• Effective organizational skills; attention to detail

• Ability to consistently meet deadlines and multitask

• Excellent problem-solving skills; ability to resolve issues effectively and efficiently

• Ability to work independently and in a team environment;

• Adaptability to change and to learn new skills as required;

• Excellent presentation skills

• Strong proficiency in Microsoft applications (Outlook, Word, Excel, Access, Internet Explorer, PowerPoint);

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Salary Range*

Affiliated Companies:

Affiliated Companies: Innomar Strategies