Senior Dynamics 365 CE Functional Consultant

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We are seeking expressions of interest from experienced Senior Dynamics 365 Customer Engagement (CE) Functional Consultant to play a key role in the successful delivery of Microsoft Dynamics 365 solutions across Sales, Customer Service, Customer Insights, and AI-enabled CE capabilities including Copilot and Agents.

The ideal candidate will combine strong functional expertise with consulting maturity—able to lead client-facing discovery, translate business needs into fit-for-purpose CE solutions, and identify, design, and implement practical Copilot and agent-based scenarios that drive measurable business value.

This role is hands-on, delivery-oriented, and client-facing, with expectations to contribute to practice capability, presales, and continuous improvement.

Primary duties

Client engagement and functional consulting

• Lead and facilitate client workshops to gather, validate, and prioritise business requirements, including identifying high-value AI, Copilot, and agent scenarios
• Translate business needs into functional designs aligned to Dynamics 365 CE best practices
• Advise clients on process optimisation using out-of-the-box Dynamics 365 CE capabilities, including Copilot, agent-assisted workflows, and AI-driven insights, minimising unnecessary customisation
• Act as a trusted functional advisor to client stakeholders, confidently handling scope, expectations, and value trade-offs related to AI adoption
• Support user adoption through strong functional storytelling, demos, and AI change enablement

Solution design and delivery

• Own functional solution design across Dynamics 365 Sales, Customer Service, and Customer Insights
• Produce high-quality functional artefacts including process flows, user stories, acceptance criteria, and configuration documentation
• Collaborate with solution architects and developers to ensure functional intent is correctly implemented
• Support data migration, integration design discussions, and testing strategy from a functional perspective
• Lead or support user acceptance testing, including test scenario definition and defect triage

Delivery excellence and quality

• Ensure solutions align to NTT DATA delivery standards and Microsoft Success by Design principles
• Balance value, scope, effort, risk, and AI readiness when making functional recommendations
• Contribute to on-time, on-budget delivery with high client satisfaction

Capability building and knowledge contribution

• Mentor and coach consultants on CE functional consulting skills and behaviors
• Contribute reusable assets, templates, and lessons learned to the CE practice knowledge base
• Maintain currency with Dynamics 365 release waves, Copilot capabilities, and Power Platform enhancements
• Actively apply learning from Microsoft guidance and real-world delivery back into practice improvement

Presales and business development support

• Support presales activities including discovery workshops, solution shaping, and estimation
• Contribute functional expertise to proposals, statements of work, and client presentations
• Identify follow-on opportunities within active engagements and escalate appropriately
• Represent NTT DATA’s CE capability professionally in client and Microsoft-facing interactions

Experience and skills required

• Proven experience delivering Dynamics 365 CE solutions in a lead functional consulting role
• Strong functional knowledge across at least two of: Sales, Customer Service, Customer Insights
• Demonstrated understanding of Copilot capabilities within Dynamics 365 CE
• Experience leading workshops, requirements definition, and UAT
• Strong written and verbal communication skills with senior client stakeholders

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Desired experience

• Hands-on experience with Copilot, Copilot Studio, or agent-based solutions within Dynamics 365 CE
• Experience in regulated or complex environments (e.g. government, enterprise)
• Experience contributing to presales or proposal development

Key attributes

• Commercially aware and value-driven in solution design decisions
• Confident facilitator and communicator, able to influence without authority
• Pragmatic problem solver who balances best practice with client context
• Proactive, accountable, and comfortable operating with minimal supervision
• Collaborative team player who actively builds capability around them

Please be informed this is a hybrid role, and we are open to candidates based in Sydney, Brisbane, Canberra, and Melbourne.

Workplace type:

About NTT DATANTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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