UnisysItalian-Speaking Customer Service Representative
What success looks like in this role:
Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver the results for businesses around the world. As a ‘Gartner Workplace Leader’, we are open, honest, and responsible, and our Agents bring to life the ethical standards that have made us such a trusted global name.
Be inspired, encouraged, and supported to fulfill your ambitions and your potential. This is where you can have a career in an environment where we do the right things the right way via the following day-to-day tasks:
Troubleshooting, diagnosing, and correcting IT-related technical issues, utilizing your technical and customer service skills
Guiding the client through the necessary steps to restore functionality
Being responsible for either solving the issue or escalating to Level 2 support
Coordinating Service Requests by following up with the cross-functional teams
Team up with your colleagues to collaborate on problem-solving and identify major service solutions
Actively use the knowledge base to resolve problems and raise potential knowledge gaps
Coordinating and following up on Service Requests
You will be successful in this role if you have:
Fluent English language skills
Native/close to native language skills in Italian (support language)
Experience in telephone technical support or any customer service-related field is an advantage
Considerable familiarity with the MS Office Suite and the Windows environment in general
Attention to detail and analytical mindset
Ability to work on multiple and/or similar activities simultaneously
Outstanding team player attitude
Unisys Customer Service Team is for you if you would like to:
experience real customer and employee diversity
be a trusted team member and have a supportive supervisor
work in an ethical company culture where you can be yourself
be part of our internal career development programs -we are working with a huge number of technologies, which gives you continuous opportunities to find your own path
have unlimited access to our online training tool to improve your soft skills and technical capabilities
What do we offer?
Hybrid working is supported
Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
Fixed extra language allowance
Additional shift bonuses
Private Health Insurance - Premium Package provided for all Unisys associates after 6-months of tenure
Home office allowance
Last and foremost, a great team, as well as a lot of learning and training opportunities
Please note that Unisys Corporation is continuously expanding its scope, and the above position is being opened with a pipeline purpose for future opportunities. We will get in touch with you if your profile matches the criteria and provide you with further information about the selection.
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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.