Senior Manager

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.  

WHO WE ARE

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.  

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. 

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. 

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! 

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

WHAT YOU’LL DO

Duck Creek’s products are designed for cloud-native true SaaS architecture and have a complex architecture that spans multiple layers of code and functionality. All products are deployed on the Azure cloud platform and use several Azure cloud services. We complete end-to-end automated testing and automate the end-to-end build to production deployment CI/CD processes. We are building a future-forward Duck Creek platform that will serve as the foundation for all the products and will provide multiple services that other products will use. The platform will include infrastructure, data, and various other services that will be required by all the products. You will work on one or more of Duck Creek’s products.

As a Senior People Manager, Engineering, you will be responsible for managing and ensuring the performance and results of multiple agile teams across the Engineering organization. Your key responsibilities will include:

• Team Leadership and Management:

  • Manage and be accountable for the performance and results of multiple agile teams.
  • Lead and supervise teams, assuming people management responsibilities including the management of direct reports and subordinate team members.
  • Set performance objectives and conduct annual performance reviews.
  • Develop staff members through coaching and fostering a positive work environment.
  • Mentor and grow team leaders, ensuring they have the support and guidance needed to succeed.
  • Build and lead a culture of accountability to meet business objectives and goals.

• Strategic Planning and Execution:

  • Manage planning, staffing, budgeting, and expense priorities.
  • Recommend and implement changes to methods and processes.
  • Drive teams to adhere to existing processes and define new/improved processes.
  • Establish operational objectives and plans, delegating assignments to staff members.
  • Provide end-to-end governance and manage stakeholder relationships across the business group.
  • Perform risk and dependency management across the engineering organization.
  • Oversee resource planning activities and drive process improvement across the suite.

• Technical Leadership:

  • Lead and manage the technical activities of multiple complex software development projects.
  • Ensure the team delivers software within the accepted quality standards by facilitating a working “definition of done” (DoD) for Agile stories within each team.
  • Motivate teams to solve problems and deliver high-quality results.
  • Play an active lead role within the skill organization.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What You’ve Done:

• Education and Work Experience:

  • Bachelor’s degree in Computer Science, Computer Information Sciences, or a related field.
  • Total Work Experience: 15+ years (related to software development), 12 years minimum.
  • OR Master’s degree with 12+ years of experience.
  • Leadership Experience: 5 years minimum
  • Product Development Experience: 6+ years.
  • Minimum 1 year of experience in AI native development.

• Knowledge and Skills Required (AI and Development Skills ):

  • Machine Learning fundamentals (supervised, unsupervised, reinforcement learning)
  • Deep Learning basics
  • Generative AI (LLMs, prompt engineering, RAG, fine-tuning concepts)
  • NLP, Computer Vision basics
  • Model lifecycle (training, validation, deployment)
  • MLOps concepts
  • API-based AI integration
  • Cloud AI services (Azure OpenAI, AWS Bedrock, Google Vertex AI)
  • Proficient in scalable, resilient, modern, cloud-native development with .NET (primarily), Python, or Typescript.
  • Proficient in Object-oriented design, .NET (preferred).
  • Proficient in CI/CD technologies to deliver software to customers with full automation.
  • Experience building monitoring, alerting, and observability for maintaining high customer SLAs for SaaS delivered products.
  • Excels in the ability to lead, teach, and guide modern software-development practices across Product Development, operating independently with guidance.

• Specialized Knowledge, Skills, and/or Abilities:

  • Strong engineering background with the ability to multi-task and work on several projects simultaneously.
  • Deep knowledge of Agile Scrum.
  • Strong leadership skills with a focus on mentorship and team development.
  • Strong verbal and written communication skills.
  • Ability to drive third-party relationships when required.
  • Exceptional problem-solving and analytical skills.
  • Human relation skills or combined skills in understanding, developing, and/or motivating people.

Other Requirements:

• Travel: 0-10
• Work Authorization: Legally authorized to work in the country of the job location.

WHAT WE STAND FOR 

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. 

As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.

 We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com.

Privacy Notice: 

By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.

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