Customer.ioTalent Development Program Manager
About Customer.io
Over 8,000 companies—from scrappy startups to global brands—use Customer.io to send billions of emails, push notifications, in-app messages, and SMS every day. Our platform powers automated communication that people actually want to receive.
But building great software starts with building great teams. At Customer.io, we’re investing intentionally in how our people grow—accelerating leadership capability and helping employees build the skills they need to thrive in a rapidly evolving, AI-enabled world.
About the role
We’re hiring a Talent Development Program Manager to help us build and scale the programs that make this possible. This is not a traditional L&D role focused on maintaining existing training. This is a builder role. You’ll partner closely with the Director of Learning, Growth, and Development to design and launch high-impact programs while getting to own execution, facilitation, and continuous improvement.
You’ll play a foundational role in shaping how skill development and career growth evolve at Customer.io—and help create programs that enable our people to do the best work of their careers.
What you’ll do
- Help Build the Future of Talent Development at Customer.io: Partner closely with the Director of Learning, Growth, and Development to design and scale programs that strengthen manager capability and support employee growth at every level. Contribute ideas that help shape our long-term talent development strategy.
- Own and Execute High-Impact Programs End-to-End: Lead the execution of development programs from concept through delivery and iteration. Manage timelines, communications, logistics, and stakeholder coordination while ensuring an exceptional participant experience in a fully remote environment.
- Facilitate Meaningful, Engaging Learning Experiences: Facilitate live workshops, cohort programs, and development sessions that are practical, engaging, and immediately applicable. Create learning environments where employees can reflect, practice new skills, and grow with confidence.
- Support Critical Capability-Building Initiatives: Help design and run programs such as mentorship programs, AI capability training, and skill academies that strengthen the organization’s ability to adapt, lead, and innovate.
- Translate Organizational Needs into Effective Programs: Partner with teams to help turn performance insights and evolving business needs into thoughtful development initiatives that improve team effectiveness and employee growth.
- Continuously Improve and Scale What Works: Evaluate program effectiveness, identify opportunities for improvement, and help evolve our development programs as Customer.io continues to grow and scale.
What we’re looking for
- Experienced Talent Development or Program Management Professional: 4–7+ years of experience in talent development, learning and development, leadership development, program management, or a related field.
- Exceptional Facilitator and Learning Experience Designer: You have experience facilitating engaging learning experiences and know how to create environments where people feel comfortable learning, reflecting, and growing. You can translate complex ideas into clear, practical guidance.
- Strong Program Builder and Executor: You’ve helped build or scale programs or initiatives and can independently manage execution from planning through delivery. You bring structure, follow-through, and attention to detail while staying focused on outcomes.
- Strategic Thinker with Strong Curiosity: You naturally think beyond program logistics and are curious about how learning connects to organizational effectiveness, leadership capability, and business impact.
- Clear Communicator and Trusted Partner: You communicate clearly, build trust quickly, and collaborate effectively with stakeholders across teams and levels.
- Ownership Mindset and Builder Mentality: You’re energized by the opportunity to help build programs from early stages and improve them over time. You take initiative, operate independently, and are motivated by meaningful, high-impact work.
Bonus points for:
- Experience building mentorship or career development programs
- Experience leading AI capabilities training
- Experience facilitating manager or leadership development programs
- Experience working in remote-first or distributed organizations
- Familiarity with modern learning tools or AI-enabled learning environments
Why this role is unique
This is an opportunity to help shape the future of talent development at Customer.io during a period of meaningful investment and growth. You’ll work directly with the Director of Learning, Growth, and Development to build programs that strengthen org-wide capability, accelerate career growth, and help employees develop future-ready skills. Your work will directly influence how managers lead, how employees grow, and how the organization scales.
Compensation & Benefits
We believe in transparency. The starting salary for this role is $95,000–$105,000 USD annually (or equivalent in local currency), depending on experience and subject to market rate adjustment. Our inclusive benefits package supports your well-being and growth, including: 100% coverage of medical, dental, vision, and supplemental insurance premiums for you and your family. 16 weeks paid parental leave. Unlimited PTO. Remote work and wellness stipends. Professional development budget. And more! See full benefits here.
Our Process
No gotchas, no trick questions—just a clear, human process designed to help both of us make an informed decision.
- 30-minute phone call with Recruiter
- 45-minute video call with Hiring Manager
- 30-minute behavioral interviews with 3 cross-functional partners
- Take-home assignment - develop short live training for hiring panel
- 45-minute live training facilitated + discussion
All final candidates will be asked to complete a background check and employment verification.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We are committed to building an inclusive team culture, implementing equitable hiring practices, and expanding opportunities within the tech industry.
Join us
If you’re excited by the opportunity to help build programs that shape how people grow, lead, and succeed—and want to contribute to building a thoughtful, high-performing organization—we’d love to hear from you. Apply now.